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NIST 800-171 is Looming Large for Higher Education Institutions: Thoughts on How to Defuse a Ticking Time Bomb

PeopleMetrics

Because the market dictates that supply and demand drive the costs of these engagements, the precipitous increase in cybersecurity compliance requirements across many industries (e.g. An often overlooked area of compliance that comes into play with NIST 800-171 standards is the Customer Relationship Management ( CRM ) system.

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How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

PeopleMetrics

Skilled in Operations; Technical Leadership & Product Management; Negotiation; Sales; Customer Relationship Management (CRM); Go-to-market Strategies & Managed/Professional Services, David is a strong strategic and operational leader and holds an MBA in Finance from Wharton School, University of Pennsylvania.

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Caught in the Act of Creating a Phenomenal Experience

PeopleMetrics

They must understand that you cannot prescribe a great customer experience. Compliance to rules cannot trump common sense if you want to create a phenomenal experience for your guests or neighbors. Then, when you add true empowerment to the mix, you have a solid foundation for great customer service. Talk to David.