Compliance, Customer Satisfaction and Pennsylvania

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

PeopleMetrics

MAY 16, 2018

To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. The primary tenet of this process is to close the feedback loop completely by setting up automated alerts based on how respondents answer your ISO customer satisfaction survey. Utilize CEM software.

Customer Satisfaction

Customer Satisfaction CEM Customer Experience Finance

Chief Customer Officer in Manufacturing & Distribution With Anne Herman – CB47

Customer Bliss

APRIL 18, 2017

Herman has held a variety of roles of increasing responsibility within the organization’s R&D, quality, standards compliance, and operations groups. And in March 2017, Anne was recognized by the Pittsburgh Business Times as one of the 25 most influential businesswomen in western Pennsylvania with a BusinessWomen First Award.

Manufacturing

Manufacturing Engineering B2C B2B

Tech Customer Success

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

Chief Customer Officer in Manufacturing & Distribution With Anne Herman – CB47

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