CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

CSAT.AI

NOVEMBER 17, 2022

It’s a customer service QA and CX platform built for Zendesk. It provides QA automation, AI-powered CSAT surveys and sentiment analysis integrated with live agent coaching to proactively improve customer service. Has your company adopted or made plans to adopt automation in your customer service strategy?

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Because it provides clear, actionable insights into customer satisfaction and loyalty. Top Pick for B2B SMBs 1.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

CommBox

OCTOBER 18, 2023

These insights can be used to improve service quality, enhance load balancing between human and automated support, and improve decision-making, ultimately leading to an elevated experience and higher satisfaction rates. Gather feedback to make necessary improvements. Trigger real-time alerts for issues.

AI 98

AI Customer Service CX E-commerce 98

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. It offers custom question types, logic, and multilingual support, though its analytics are more basic compared to Qualtrics.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

DECEMBER 21, 2023

FCR- Definition and Metrics The FCR is the gold standard that measures how well a service center addresses and resolves queries or issues raised by its customers as soon as they contact it. The Impact of FCR on Customer Satisfaction Customer satisfaction is the ultimate goal of any business, and FCR plays a pivotal role in shaping it.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Using AI-driven tools like sentiment analysis helps organizations in understanding the tone and emotion while handling customer interactions.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Retently

DECEMBER 10, 2024

Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction. Includes AI-powered insights for deeper analysis of feedback trends and themes. Retently Dashboard 2.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

CSAT.AI

FEBRUARY 6, 2019

From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Call Recording and Compliance. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.”

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Logicalware

JULY 26, 2023

Artificial Intelligence is paramount for contact centres due to its transformative impact on customer experiences and operational efficiency. Contact centres can offer instant and personalised support by leveraging AI, significantly reducing response times and enhancing overall customer satisfaction.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

MattsenKumar

SEPTEMBER 21, 2023

IDC states that companies using real-time analytics see a 25% increase in customer satisfaction. Real-time interactions develop a sense of trust among customers for the brand. Customer satisfaction levels increase manifold if call center agents can provide first-call resolution (FCR).

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. Timesup on agents routinely harassed by customers: being sworn at or called names. The tool can be used to monitor agents for compliance to policies. Your managers are covered also. With CSAT.AI you are able to search for legal terms/litigious language, and flag those interactions.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

SurveySensum

SEPTEMBER 15, 2023

While choosing the right feedback tool for your B2B service business you must check the following: Business Goals: Define what you want to achieve with the tool, like improving customer satisfaction or streamlining operations. Customization Options: A good tool allows you to create tailored surveys and forms.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Retently

JULY 3, 2024

Are you aiming to improve customer satisfaction, enhance employee engagement, or refine product development? Tools must comply with data protection regulations like GDPR to ensure legal compliance. Implementing Anonymous Feedback Tools When selecting an anonymous feedback tool, the first step is clearly defining your objectives.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Qualtrics

APRIL 13, 2021

At the core of XM/ OS are three powerful interconnected services — XM Directory, iQ, and xFlow — that power all our apps, products and use cases and are backed by unbeatable enterprise-grade security, compliance, and governance trusted by over 13,000 companies and 80% of the Fortune 100. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. This gives users deeper insights into respondents’ opinions and feelings, ultimately helping to improve the overall customer experience. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises.

CX 52

CX Social Media Contact Center Compliance 52

CSAT.AI

AUGUST 21, 2019

Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Why Fewer Female Executives?

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

SurveySensum

APRIL 15, 2025

With the help of VoC tools, you can bid farewell to customer friction and the guesswork surrounding their desires. By utilizing VoC tools to collate data and improve customer satisfaction, you can scale your business more effectively. In this blog, we will explore 11 remarkable voices of customer tools.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 18, 2025

Seek strong privacy measures for respondents, GDPR compliance, and end-to-end encryption. Luckily, there are tools that do more, customize better, and make customized form-building a breeze. These figures show that SurveySensum is designed for companies that value customer satisfaction.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

NOVEMBER 25, 2024

InMoment Large enterprise-level companies Experience Hub allows company-wide sharing of feedback from customers Contact for detailed pricing 4.7 Jotform Small to medium-sized companies Seamless website integrations Top-notch security compliance Easy-to-use and navigate user interface Starts at $34 per month 4.7 17/month 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52