Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Taylor Reach Group

JUNE 21, 2021

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. TRG is a major advocate for youth and mental health,” Taylor says, “and it’s vitally important that these services be available without hesitation for those who need them most.

Compliance 128

Compliance Contact Center Government Retail 128

Win the Customer

DECEMBER 23, 2024

The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. GDPR, CCPA).

AI 59

AI Customer Service E-commerce Social Media 59

Shep Hyken

DECEMBER 24, 2021

By ensuring your call center is PCI-DSS compliant, you’ll safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.? . What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? .

Compliance 108

Compliance E-commerce Contact Center Omnichannel 108

CSAT.AI

MAY 31, 2023

They need to be created with both your company’s unique needs and the needs of your customers. The right tools track your service level agreement compliance and evolve your SLAs. First, Be Honest About What You Can Provide Over promising doesn’t help you or your customer. Agent Compliance Support with CSAT.AI

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Educating on self-service results in a better customer experience. Bryan Weinstein @call4health.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Callminer

OCTOBER 18, 2017

You need to determine how your company can best leverage this technology to ensure compliance, enhance customer service, support agents and reps, and get […]. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.

Technology 215

Technology Technology Compliance Customer Service 215

ECXO

AUGUST 19, 2024

Enhanced Operational Efficiency : Experimentation helps identify the most efficient processes and workflows, reducing operational costs and ensuring a smoother customer experience. A/B testing customer service approaches, for instance, can reveal the best methods for resolving issues promptly and effectively.

Customer Experience 368

Customer Experience Customer Journey Map Net Promoter Score B2B 368

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Customer Service 140

Customer Service Sports Construction Compliance 140

Callminer

DECEMBER 4, 2013

With real-time monitoring managers can act, not just react, and customer service, performance, and compliance issues can't slip through the cracks.

Contact Center 182

Contact Center Compliance Customer Service 182

CSAT.AI

NOVEMBER 17, 2022

In regard to customer service it’s using technologies instead of people to accomplish both customer facing and back end tasks. Customers are leaning into automation according to McKinsey research. What Are You Missing in Automation for Customer Service? Automation has many benefits but also challenges.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

Callminer

JULY 22, 2020

This termination letter example shows how you can go about issuing a termination notice to businesses whose services you had previously contracted. Unlike other customer service termination letters, this one touches on how remaining orders will be filled. Business Contract Termination Letter.

Legal 182

Legal Customer Service Compliance Contact Center 182

Zendesk

JUNE 5, 2023

We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. This includes offering conversational services across all channels such as web, mobile, and messaging–which is now HIPAA-enabled. That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. Only with Comm100 can you achieve this balance.

Customer Service 98

Customer Service Compliance AI Customer Satisfaction 98

Comm100

SEPTEMBER 29, 2021

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. The Building Blocks for Successful Digital Transition , exploring strategies for boosting success in a customer service transformation. Gaining Trust Through Data Security.

Customer Service 97

Customer Service Compliance Start-ups AI 97

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

AI 98

AI Customer Service Compliance Contact Center 98

SurveySensum

MARCH 10, 2025

Key Use Cases of Conversation Analytics Did you know that 95% of customers say customer service is crucial in their brand loyalty decisions and 60% of customers have reported deserting a brand and switching to a competitor due to poor customer service?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

CSAT.AI

APRIL 28, 2022

Do you want to be known throughout your industry as failing in customer service? Are you eager for the kind of negative reputation that vitriolic customers can give you? Is being sued by your customer base one of your top goals? note to compliance officers: this is sarcasm not meant to encourage non-compliance. ).

Customer Service 97

Customer Service Social Media Non-Profits Compliance 97

CSAT.AI

OCTOBER 19, 2022

This is a powerful customer service technology in multiple ways. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. QA and first contact resolution (FCR) for customer service is an ongoing challenge.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

Intercom

FEBRUARY 27, 2025

Thousands of global companies use Fin to deliver industry-leading customer service. Stay compliant and protect your reputation In the gaming industry, maintaining compliance isn’t just about following rules it’s about protecting players and your brand’s reputation.

Gaming 52

Gaming Compliance AI Sports 52

Help Scout

JULY 1, 2021

Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.

Healthcare 105

Healthcare Customer Service Legal Compliance 105

Hodusoft

NOVEMBER 6, 2024

Significance of Contact Centers in Customer Service Why Monitoring Performance and Ensuring Quality Assurance Is Important in Contact Centers? Compliance Risks For industries with regulatory requirements, a lack of QA can lead to non-compliance issues, resulting in penalties and reputational damage.

Contact Center 52

Contact Center Compliance Net Promoter Score Customer Satisfaction 52

Callminer

JULY 22, 2018

And it is no surprise that the number of home-based customer service agents is expected to grow at a compounded annual growth rate of 36.4%. Despite the advantages of BPOs (24/7 customer support, location flexibility, cost savings, etc.), script compliance, product knowledge, etc.) 2) Agent Turnover. 3) Performance.

Contact Center 186

Contact Center CX Compliance Customer Service 186

CommBox

OCTOBER 18, 2023

In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98

eglobalis

SEPTEMBER 16, 2024

At a local level , businesses should invest in digital platforms tailored to specific customer preferences and requirements. Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets.

B2B 329

B2B Customer Experience Touchpoint B2C 329

CommBox

NOVEMBER 19, 2024

CommBox’s security-by-design approach helps mitigate compliance risks and helps prevents security breaches, featuring: Compliance Adherence : Fully compliant with SOC2, ISO, PCI and GDPR regulations. This is achieved through advanced automation capabilities and seamless integration, wrapped in enterprise-grade security.

AI 52

AI Customer Experience Healthcare Compliance 52

Help Scout

JULY 15, 2021

In this article, we cover four major pain points of delivering customer service in the education industry along with some tips on how to address them. Staying in compliance with those laws can be difficult. For example, being able to redact or remove information is a common feature needed for privacy compliance.

Education 116

Education Customer Service Legal Compliance 116

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. According to a report , about 59% of customers expect companies to deliver advanced digital experiences to keep their business.

Contact Center 52

Contact Center Compliance Healthcare Legal 52

ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

MARCH 5, 2025

Increases Operational Efficiency : Automates analysis of large volumes of customer conversations, saving time and resources. Detects Emerging Trends : Helps businesses identify patterns in customer behavior and preferences. For example , an e-commerce company struggled with inconsistent customer service due to delayed agent reviews.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

The DiJulius Group

OCTOBER 19, 2022

This guest article is brought to you by Nobelbiz.com, a sponsor at the 2022 Customer Service Revolution. We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. Read Full Article.

Compliance 52

Compliance Contact Center Omnichannel Innovation 52

Uniphore

DECEMBER 14, 2021

Learn how to optimize outsourced customer service. But just what does that mean—and how can outsourced service providers ensure their digital initiatives are making the right kind of impact? Automated compliance and quality management analysis. operations with next-generation conversational AI. Get Your Copy Now.

Compliance 130

Compliance AI Technology Technology 130

Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Many companies are coming up short with customer support. ” – Daniela Puzzo, 5 Important Customer Service Statistics for Call Centers , Fonolo; Twitter: @fonolo.

Contact Center 207

Contact Center Finance AI Innovation 207

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people.

AI 82

AI Customer Service Contact Center CRM 82

Sprinklr

OCTOBER 22, 2021

Gaining key industry and customer insights. Providing digital customer service opportunities. Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Regulatory compliance. Brand compliance.

Social Media 52

Social Media Compliance AI Government 52

Customer Think

MAY 13, 2024

Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.

Customer Service 64

Customer Service Compliance Business Services Customer Experience 64