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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. He is a Trainer, Bestselling Author, and a Keynote Speaker.

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Your Guide to Simulation Training

Execs In The Know

Western Union agents were prepared for success after practicing high-impact call scenarios faced in their day-to-day interactions with live customers. Diane Porter, Director of Education and Instructional Design, was clear about why Sallie Mae uses Zenarate simulation training. “We

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