InteractionMetrics

JANUARY 31, 2025

How We Picked This list was compiled by an independent reviewer, and the top picks include customer survey companies that specialize in customer satisfaction surveys, offer end-to-end survey services (from design to analysis), and serve clients in the U.S. Luce Research provides some standout features as well.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Taylor Reach Group

SEPTEMBER 12, 2017

However, later on, I could see that the quality team was focusing more on compliance and less on the customer experience (CX). In effect, the agents were expected to answer customer questions if and when it was brought up by the customers! The Solution. Indeed, they did not have enough staff under the current situation.

Contact Center 94

Contact Center Compliance Start-ups Customer Survey 94

Totango

OCTOBER 15, 2020

Improve Data Protection & Privacy Compliance. Power your Customer Operating System. Read on for a breakdown of how these benefits can optimize your customers’ experiences. . Improve Data Protection & Privacy Compliance. This is critical, as you must know the origins of your data in order to remain in compliance.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Retently

AUGUST 5, 2024

It’s often praised for its flexibility and the ability to create detailed, customized surveys. It has limited customization options in lower-tier plans and limited analytics. The ability to generate compliance reports and ensure that data handling practices meet regulatory standards is essential for enterprises.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Hodusoft

DECEMBER 4, 2024

Cybersecurity and Compliance In its annual MSP Perspectives report for 2024, SOPHOS, a leading global provider of managed security solutions, has found that 39 percent of MSPs report major setbacks when adapting to advanced security technologies. It won’t.

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

Experience Investigators

MAY 11, 2021

This requires cross-functional teams and often includes two levels of responsibilities: A team of leaders who are close to the issues, typically including Marketing, Customer Service, Product Development, and others, organize and report their recommendations for improving the customer experience.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Customer Service Life

AUGUST 26, 2019

To pick just one, their phone system allows agents to pause the call recording when discussing sensitive information with customers. This is critical for PCI compliance and isn’t currently offered on Zendesk Talk. We see them as an up and comer in the market and have been impressed with their range of features.

Technology 76

Technology Technology Text Analytics Contact Center 76

Fonolo

JULY 5, 2022

Who can distinguish a great customer experience from a bad one better than your customers? Inform your quality assurance strategy with valuable customer feedback. You might send customer surveys via email or request a call rating through your IVR system. Look back at your customer feedback.

Net Promoter Score 81

Net Promoter Score Customer Satisfaction Contact Center Compliance 81

Logicalware

APRIL 20, 2023

Its list of powerful capabilities helps managers solve challenges like: Improving sales process efficiency Increasing sales conversion rates Gathering agents’ performance insights in real time Reducing admin overhead Compliance Sales Intelligence automatically connects agents to customers on the phone.

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Formstack Conditional logic Auto-calculation of multiple cost fields into a summary Pre-built survey templates $50 per month 4.4/5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Cons: The tool is very expensive with additional hidden fees.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Boost collaboration by involving your partners in the process. user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Execs In The Know

FEBRUARY 21, 2025

Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Additionally, Mystery Shopping delves deeper into the “why” behind customer perceptions.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Additionally, Mystery Shopping delves deeper into the “why” behind customer perceptions.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. The tool ensures a secure handling of patient’s health-related information.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Confirmit

JUNE 4, 2018

To cope with this, new technologies and methodologies have sprung up help customer experience professionals to make the right choices that will drive their business forward. In this guide, we address a number of the critical elements of creating and managing a Voice of the Customer program.

Voice of the Customer 40

Voice of the Customer VOC Compliance Touchpoint 40

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

DECEMBER 10, 2024

Diverse Distribution Channels : Surveys can be distributed via email, web links, SMS or QR codes, making it easy to reach a broad and diverse audience. Custom Branding and Logic Features : Users can customize surveys with logos, colors, and URLs. It also includes video questions/answers, reCAPTCHA and custom subdomain.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 15, 2023

Customization Options: A good tool allows you to create tailored surveys and forms. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. Best Features Diverse survey types like NPS, CSAT, etc.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Qualtrics

JULY 9, 2019

Think social media comments, online reviews, customer surveys , employee engagement results , 360 feedback , face-to-face conversations, user testing , focus groups… there’s hardly a team in the organization that isn’t collecting X-Data. Mitigate security and compliance risks. There’s nothing more personal than X-Data.

Compliance 26

Compliance Social Media Transportation Sales 26

SurveySensum

MARCH 3, 2022

Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any. It uses a multi-layered analysis tool to identify the customer’s intent while writing feedback. Unlimited support. Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

SurveySensum

OCTOBER 12, 2022

This Jotform alternative provides cutting-edge security and compliance requirements to inspire trust and peace of mind even when gathering the most delicate forms of data. Being one of the form-builder platforms, SurveyMonkey enables its customers to gather feedback, analyze the responses, and take actions to boost growth. Our view: .

Start-ups 52

Start-ups Close the Loop NPS Social Media 52

Hodusoft

AUGUST 9, 2023

Virtual numbers and local presence Apart from providing customer service, some companies also make outbound calls for different purposes. It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns.

Contact Center 52

Contact Center Customer Service CRM Social Media 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. Limited Customization Jotform lacks advanced customization options. The tool comes with a drag-and-drop interface, customizable templates, and integrations with other tools.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Qualtrics

JANUARY 14, 2019

North American Bancard is protecting the privacy of their customers and card brands by automating their data compliance capabilities with Qualtrics. Qualtrics automatically checks their survey data and responses to avoid collecting the categories of data that may be problematic from a data privacy standpoint.

Data Entry 20

Data Entry Compliance Customer Survey Technology 20

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

ProProfs

APRIL 13, 2023

Pointerpro Pointerpro , formerly known as Survey Anyplace, is a multi-use quiz and survey tool for businesses. It offers an intuitive interface, several customization options, multi-language support, custom certificates, brand controls, and more. It offers separate price points for business and non-business use.

Education 52

Education Non-Profits Social Media Start-ups 52

Qualtrics

APRIL 10, 2019

There are two times to send the survey: transactionally and relationally. Transactional surveys are sent after a specific interaction has occurred (e.g. You can trigger a customer survey to be sent automatically after the support ticket is closed, so they get the survey immediately and can provide fresh feedback.

Customer Satisfaction 20

Customer Satisfaction Compliance Technology Technology 20

ProProfs

AUGUST 2, 2020

Feedback & Surveys. Easily gather your quiz-takers’ feedback by creating custom surveys and forms using Survey Maker that’s part of the enterprise quiz software. GDPR Compliance. With GDPR compliance in effect, every user has the right to access their data. Data Security.

Compliance 105

Compliance Education Social Media Sales 105

InteractionMetrics

MARCH 20, 2025

Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities.

CX 52

CX Social Media Contact Center Compliance 52

ClearAction

JUNE 18, 2016

Does your business-to-business (B2B) customer survey portfolio monitor expectations of everyone who impacts buying decisions? If not, representative samples at the account level may not be representative at all when it comes to what really drives decisions to buy and re-buy from you.

Customer Experience Management 54

Customer Experience Management VOC Customer Experience B2B 54

SurveySensum

APRIL 18, 2025

Seek strong privacy measures for respondents, GDPR compliance, and end-to-end encryption. Luckily, there are tools that do more, customize better, and make customized form-building a breeze. It lets you create custom surveys, forms, and questionnaires without touching a single line of code.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

APRIL 15, 2025

Get precise and accurate analytical data to resolve customer issues and tickets quickly. Unlimited support Lexalytics offers personalized apps for compliance solutions and top-tier support for training and integrations. You can create Multilingual surveys for customers with diverse backgrounds and different languages.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52