SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. InMoment InMoment is a versatile tool used by B2B manufacturers to collect and analyze customer feedback.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Retently

DECEMBER 10, 2024

But lets get into more details to highlight Retentlys unique features : Key Features: Comprehensive CX Metrics : Supports NPS, CSAT, and CES surveys, providing a well-rounded view of customer satisfaction, effort, and loyalty across different touchpoints.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

MARCH 3, 2022

Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any. It uses a multi-layered analysis tool to identify the customer’s intent while writing feedback. Unlimited support. Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

Customization Options: A good tool allows you to create tailored surveys and forms. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. Best Features Diverse survey types like NPS, CSAT, etc.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Totango

OCTOBER 15, 2020

It is clear that companies need to take every opportunity they can to maintain customer loyalty, and today’s technology makes it easier to do so. . A customer data platform (CDP) is software that collects and synthesizes data from various touchpoints into a holistic view of each customer. Demographic and behavioral data.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 In the free plan, you get 25 survey responses. Not Available 4.7 17/month 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Intercom

DECEMBER 2, 2024

When an AI agent can be trained like a human team member – understanding policies, detecting customer sentiment, and adapting its behavior accordingly – it doesn’t just handle inquiries; it becomes an integral part of your customer experience strategy. Queries spread across multiple turns.

AI 81

AI Start-ups Customer Service Legal 81