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Advanced data analysis, such as behavioural analytics and sentimentanalysis, also provides a quantitative view of client preferences and emotional responses, helping to anticipate issues before they arise and to personalize interactions at every touchpoint.
If youre wrangling multi-channel feedback and need AI-driven analysis to highlight high-priority issues, InMoment is a prime option for mid-sized to large enterprises aiming for rapid, data-driven CXtransformations. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises.
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