Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction.

Compliance 52

Compliance CX Customer Experience Healthcare 52

eglobalis

OCTOBER 9, 2024

Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.

Customer Feedback 529

Customer Feedback Innovation Compliance B2B 529

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

eglobalis

JULY 25, 2024

Customer experience (CX) has become a critical differentiator in today’s competitive market, influencing customer loyalty and overall business success. Additionally, we will discuss why emerging markets like South Korea, Thailand, India, China, and Japan are poised to outpace Europe in CX excellence.

Customer Experience 512

Customer Experience Innovation CX Omnichannel 512

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare leaders need to rethink their CX strategy. Want to learn about healthcare CX technology? Healthcare consumers are overwhelmed and frustrated.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

CX 317

CX B2B Compliance Sales 317

eglobalis

SEPTEMBER 16, 2024

Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape. This article delves into how to define and execute a B2B CX strategy, offering practical insights on how to implement it at both local and global levels.

B2B 407

B2B Customer Experience Touchpoint B2C 407

ECXO

AUGUST 19, 2024

Customer Experience Experimentation: Your Final Frontier Introduction Customer Experience (CX) is a critical battleground in today’s competitive market. To excel, businesses must continuously refine their CX strategies, and one of the most effective ways to do this is through strategic experimentation.

Customer Experience 369

Customer Experience Customer Journey Map Net Promoter Score B2B 369

ECXO

OCTOBER 23, 2024

Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR. Result : Azure’s privacy tools helped companies ensure compliance with GDPR, with fewer data breaches and improved customer trust. The post Customer Service + AI = Customer Success 3.0

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Win the Customer

DECEMBER 26, 2024

From chatbots and virtual assistants to personalized recommendations and predictive maintenance, AI is revolutionizing customer experience (CX). However, the successful implementation of AI-powered CX hinges on one critical factor: building and maintaining trust with customers. GDPR, CCPA).

AI 59

AI CX Artificial Intelligence Legal 59

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. The post CX 2025: Navigating the Mega Trends appeared first on DMG Consulting.

CX 59

CX Artificial Intelligence Outlook AI 59

Zendesk

JUNE 5, 2023

We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. The post How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance appeared first on Zendesk. That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

Uniphore

JANUARY 21, 2022

In other words, better CX can improve patient retention. For healthcare CX providers considering implementing conversational automation, prioritizing your goals and use cases is an essential first step. Compliance assurance Healthcare service providers must comply with a litany of privacy, financial and medical disclosure guidelines.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Callminer

JULY 22, 2018

script compliance, product knowledge, etc.) The post 4 Measurements of CX Success in the Outsourced Contact Center appeared first on CallMiner. In that sense, BPOs have an advantage over local companies because their applicant pool isn’t limited to any one location in particular. 3) Performance. is one thing.

Contact Center 186

Contact Center CX Compliance Customer Service 186

eglobalis

MARCH 4, 2025

By customizing AI solutions for industry-specific applications, businesses improve customer service efficiency while maintaining compliance and accuracy. Retail AI chatbots help customers with product recommendations, order tracking, and personalized shopping experiences.

AI 202

AI Sentiment Analysis Contact Center Healthcare 202

PeopleMetrics

FEBRUARY 13, 2025

AI-generated insights need the same scrutinyif youre using AI to summarize customer feedback, Legal may want to ensure responses dont introduce compliance risks. Your role as a CX or market research professional? Meanwhile, Procurement steps in if you need to select a VoC software partner or issue an RFP.

VOC 109

VOC Legal AI Sentiment Analysis 109

ECXO

JULY 26, 2023

We thought it would be helpful to decode the strategies that CX leaders use to break away from the pack. Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities. First, let’s explore some of the ways real-time data can transform your CX.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

DECEMBER 4, 2024

Strategic Orientation : Aligning with clients’ business goals and helping them optimize long-term outcomes, such as efficiency, safety, and compliance. Relationship Building : Collaborating on customized solutions and maintaining close communication over the product’s lifespan.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

ECXO

JUNE 19, 2024

CX is about results, and results are about empathy, design, human centricity, adoption, revenue, and growth. Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. Innovations in Vehicle Design with AI.” Accessed June 2024.

AI 386

AI Customer Experience Legal Manufacturing 386

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Enhancing CX Through Virtual Fitting Rooms Virtual fitting rooms add a level of personalization and interactivity that was once only possible in physical stores. Non-compliance can result in hefty fines and loss of customer trust.

CX 149

CX Retail Social Media Artificial Intelligence 149

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). In our latest CX Insight magazine article, Leveraging the Benefits of AI Without Compromising Customer Trust , we delve into how organizations can design AI strategies prioritizing customer trust and privacy.

AI 97

AI Artificial Intelligence CX VOC 97

SurveySensum

DECEMBER 27, 2024

By leveraging intelligent workflows and automation , Vertice also enhances customer experience by improving visibility, ensuring compliance, and making the entire purchasing journey smoother and more transparent. A technology thats used by Vertice, its intake management solutions enable businesses to improve customer satisfaction.

Technology 52

Technology Technology Artificial Intelligence CX 52

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing.

CX 85

CX Compliance Artificial Intelligence AI 85

CommBox

APRIL 30, 2025

There’s no shortage of noise in the AI and CX space today. From AI buzz to CX outcomes. What Actually Matters to Brands Considering CX AI Lets cut through the noise. Agentic CX should deliver ROI in weekswith ready-to-use AI agents and flows that solve real use cases out of the box. Drive renewals? Improve CSAT?

AI 52

AI CX Compliance Government 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics and QuestionPro are both popular CX tools in the current market. Are they helping you meet your CX goals? Qualtrics, QuestionPro, and SurveySensum The Introduction Qualtrics and QuestionPro are both popular CX tools and are well-known in the CX industry. But are they living up to your expectations?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Experience Investigators

MAY 11, 2021

CX has been happening as long as your organization has existed — with or without your attention and intention! CXM is how we go from thinking CX is “nice to have” to act on it like what it is: a mindset, a strategy, and a business discipline. CXM requires four key elements: CX Strategy. Want Greater CX Success?

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Zendesk

MAY 9, 2023

Today at our flagship global conference, Zendesk Relate , we unveiled the future of intelligent CX, which will transform the customer experience by delivering personalized, empathetic, and effortless experiences that are a perfect blend of IQ and EQ. We’re excited to embark on this journey of intelligent CX together.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

MARCH 10, 2025

With SurveySensum you get easy-to-read, customizable, real-time dashboards that help CX teams: Track customer sentiment trends Categorize feedback automatically (e.g., How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Uniphore

NOVEMBER 11, 2021

Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth. Today, customers are having more conversations with businesses than ever. Download Now. The post U-Analyze appeared first on Uniphore.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

Uniphore

NOVEMBER 11, 2021

Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth. Today, customers are having more conversations with businesses than ever.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. According to the BBC he said, “We will have even stricter governance, compliance, and standards, and I will vouch for that.”. In fact, he already did that.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Zendesk

SEPTEMBER 15, 2021

Here are our tips to protect your customer’s information in your CX workflows: 1. A simple fix is to show a reminder or warning to customers as part of your CX to refrain from entering or uploading sensitive information when they submit a request or to incorporate reminders into templated responses from your support team.

CX 97

CX E-commerce Machine Learning Social Media 97

Lightico

DECEMBER 14, 2022

Compliance teams can easily review the documents as they are stored in one digital location. They eliminate ambiguity, ensuring that customers see the precise terms that apply to them. They can be saved in the agent’s CRM with a complete audit trail, and customers can optionally download a copy for themselves.

Compliance 52

Compliance Legal CX CRM 52

Zendesk

OCTOBER 2, 2023

Invest in CX and EX for better business outcomes IT leaders have long noted the correlation between good employee experience resulting in good customer experience, and vice versa. Get the full report The importance of CX and EX, data security and AI to IT leaders cannot be ignored.

AI 76

AI CX Compliance Technology 76

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. These complications often make service delivery in the public sector far more complex than in the private sector – and yet there is still much more than can be done to improve government CX.

Government 98

Government CX Omnichannel Social Media 98

Logicalware

JUNE 20, 2022

This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. Puzzel and PCI Pal have always believed that organisations can be secure and compliant while ensuring CX processes and engagement with customers are prioritised. A significant change in version 4.0 PCI DSS v4.0

Compliance 52

Compliance Finance Omnichannel CRM 52