SurveySensum

FEBRUARY 6, 2025

Qualtrics and QuestionPro are both popular CX tools in the current market. Are they helping you meet your CX goals? Qualtrics, QuestionPro, and SurveySensum The Introduction Qualtrics and QuestionPro are both popular CX tools and are well-known in the CX industry. But are they living up to your expectations?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

MARCH 10, 2025

Sentiment Analysis and Emotion Detection Words carry emotions. Thats why Sentiment Analysis and Emotion Detection are critical in Conversational Analytics. With SurveySensum you get easy-to-read, customizable, real-time dashboards that help CX teams: Track customer sentiment trends Categorize feedback automatically (e.g.,

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

CSAT.AI

NOVEMBER 17, 2022

Identify the methods that your customers prefer and focus your efforts on those while staying on top of changing CX and EX needs. It’s a customer service QA and CX platform built for Zendesk. Qualtrics data found that both age and country impacts preferred channels. What Are You Missing in Automation for Customer Service?

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

Lumoa

JANUARY 8, 2024

Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Sentiment analysis steps in, swiftly categorizing these reviews as positive, negative, or neutral. Advanced Features: Does it have features like sentiment analysis, entity recognition, and machine learning integration?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Zendesk

MAY 9, 2023

Today at our flagship global conference, Zendesk Relate , we unveiled the future of intelligent CX, which will transform the customer experience by delivering personalized, empathetic, and effortless experiences that are a perfect blend of IQ and EQ. We’re excited to embark on this journey of intelligent CX together.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

CommBox

OCTOBER 18, 2023

How to use generative AI to boost conversational AI-powered experiences Sentiment Analysis Generative AI can identify emotional nuances during customer conversations, and generate a more sensitive, tailored response to what a customer is feeling, ensuring a holistic and emotionally intelligent customer experience.

AI 98

AI Customer Service CX E-commerce 98

SurveySensum

MARCH 19, 2025

Are you struggling to decide between Qualtrics and Microsoft Forms for your CX improvements? Let’s explore each tool and see how they differ to determine which best aligns with your CX goals and needs. This comparison will help you make an informed decision. Let’s begin with Qualtrics.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Sentiment and Demographic Analysis: AI-powered tools simplify the process of extracting real-time feedback and spotting trends.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

DECEMBER 24, 2024

However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 The tool also comes with CX consultations (at no extra charge).

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability QuestionPro supports unlimited surveys, logic (branching, skip, loop), and strong analytics like sentiment analysis and heatmaps.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. Yet, it is not focused on CX metrics but is rather closer to general research feedback, given its feedback hub. It uses advanced AI and machine learning for analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

MattsenKumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

DMG Consulting

AUGUST 3, 2020

IA can be used to identify customers’ needs and wants, and when these insights are incorporated into the operating systems of business units, can help substantially improve the CX, reduce operating costs and improve employee engagement. During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings.

Contact Center 78

Contact Center Artificial Intelligence Sentiment Analysis ML 78

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. The post A Chat about QA Tools and Process appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.” We’ve all heard this message.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Using AI-driven tools like sentiment analysis helps organizations in understanding the tone and emotion while handling customer interactions.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

DMG Consulting

JULY 9, 2023

These applications enable and engage agents and by doing so, improve both the CX and EX. However, to realize the greatest benefits and return from these solutions, organizations need to change their service culture and overhaul many of their well-established processes and best practices.

Sentiment Analysis 48

Sentiment Analysis Compliance Contact Center CRM 48

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Retently

DECEMBER 10, 2024

While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). It includes 10,000 surveys, API and Salesforce two-way integration, custom integrations, SSO, 2FA, and dedicated CSM support.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. With AIaaS, businesses can implement AI faster to deliver personalized, conversational support and level up their CX.

AI 52

AI ML Machine Learning Artificial Intelligence 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. The tool can be used to monitor agents for compliance to policies. Your managers are covered also. Timesup on agents routinely harassed by customers: being sworn at or called names. With CSAT.AI

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

Zendesk

FEBRUARY 27, 2021

Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools. See a dashboard view of the sentiment of recent and unanswered tickets.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. And the best part? G2 Rating : 4.5/5 This is where SurveySensum comes in.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Let’s now dive into each tool.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

1 to 1

JULY 3, 2024

By Ricardo Saltz Gulko This article is published through a partnership with the European CX Organisation (ECXO). Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. Read the original here.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. What Is CX Software? In short, the best CX platforms do more than simply report problemsthey solve them.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

This comparison will draw out each tool’s pros and cons, best features, etc to uncover which will suit your needs better and drive better CX improvements while not exceeding your budget. Qualtrics, Medallia, and SurveySensum – The Introduction Qualtrics and Medallia are well-known industry leaders in CX tools.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

It is an ideal choice for businesses with large numbers of employees, access to seasoned CX professionals, and a huge budget to spend. Businesses of all sizes aiming to optimize their NPS program Automated NPS surveys Deep segmentation and analysis Customizable surveys Contact their team for details 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 18, 2025

Seek strong privacy measures for respondents, GDPR compliance, and end-to-end encryption. SurveyMonkey Businesses of all sizes Categorize open-ended feedback by sentiment Start quickly with 400+ templates Collect feedback globally, analyzed in your language Integrates with 200+ data and API integrations Starts at $25 per month 4.4

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

NOVEMBER 25, 2024

Using Medallia for your CX goals? Customer Experience : An all-in-one CX platform that helps businesses achieve their CX goals by tracking and measuring key CX metrics. While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52