eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Callminer

SEPTEMBER 14, 2020

For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection. Another way they can optimize CX is by using predictive analysis.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

InteractionMetrics

JANUARY 31, 2025

The order is based on how comprehensive their survey services are, whether they specialize in CX surveys and their online reviews. Their CX consulting services are paired with unbiased market research, and they offer survey, phone, and interview programs. It also offers more transparent pricing than some competitors.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Zendesk

APRIL 4, 2022

Your to-do list was already too long, and now you’re spending more and more time managing user requests for data access and deletion. This is the reality for many customer experience (CX) teams. As each privacy regulation passes, users are exercising their data rights in increasing volumes.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. The tool also comes with CX consultations (at no extra charge).

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. Ensuring Regulatory Compliance AI can analyze documentation practices and alert organizations to potential compliance issues, ensuring adherence to regulations.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52