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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.

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Build a unified, strategic vision with powerful omni-channel marketing

Sprinklr

With features like digital asset managers and smart compliance tools, you can boost productivity and meet your compliance needs. The second step is to ensure you’re taking advantage of the latest technology that help your brand operate effectively at whatever scale is required. Optimize and strategize campaigns with real-time data.

CXM 144
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Customer Experience Management Defined: How is it Different From CX?

Experience Investigators

CXM is what happens inside the organization in order to deliver an intentional customer experience. CXM is how we go from thinking CX is “nice to have” to act on it like what it is: a mindset, a strategy, and a business discipline. Like any part of business, CXM requires intentional strategy, design, and ongoing evaluation.

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Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

ECXO

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.

CX 317
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5 must-have features in your social selling platform

Sprinklr

Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast. That will go a long way in making the program a favorite with compliance and audit partners. Social selling features that drive success.

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Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy

Sprinklr

Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences. Zig Ziglar.

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RG 271 is coming: time to reevaluate complaints management in Australian financial services

Sprinklr

Does it provide auditability for regulatory compliance? Check out what today’s complaints and escalation management systems look like when reimagined from the digital perspective as part of a unified customer experience (Unified-CXM) platform. How will it provide SLA management and reporting across multiple channels?