Uniphore

JANUARY 21, 2022

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2

Healthcare 147

Healthcare Net Promoter Score CX Data Entry 147

Lightico

JANUARY 17, 2022

When systems don’t communicate automatically with each other, when agents are forced to rely on manual data entry and decision-making, when digital tools are tacked onto otherwise non-digital processes, a number of KPIs are negatively impacted including: Poor compliance: Paper forms, Terms and Conditions, and signatures can be tampered with or lost.

Net Promoter Score 52

Net Promoter Score Data Entry NPS Compliance 52

Hodusoft

DECEMBER 28, 2022

Although CSAT scores depend on various factors, there are ways to improve them. Net Promoter Score Net Promoter Score(NPS) is a metric that precisely tells about a customer’s interest in a brand. Relying on data analytics for decision-making Data has become the backbone of businesses.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

JUNE 7, 2024

Although CSAT scores depend on various factors, there are ways to improve them. Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand. Relying on data analytics for decision-making Data has become the backbone of businesses.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52