Lightico

JULY 9, 2021

Know Your Customer (KYC) is a process that banks use in the KYC compliance program to document and verify clients’ information. KYC is a process that banks use in the KYC compliance program to document and verify customer information. What is the Purpose of KYC Purpose. 3 Roles of Effective KYC. KYC Investigation.

Compliance 52

Compliance Data Mining Technology Technology 52

Callminer

SEPTEMBER 23, 2020

On top of managing this delicate balance with prospects on each call, outbound call center agents must also mitigate compliance concerns with carefully planned interactions. Just because the technology makes it possible doesn’t mean you should do it.”

Contact Center 182

Contact Center Social Media Sales Voice of the Customer 182

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

AUGUST 6, 2019

Ensure security and compliance. Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Speech/text analytics.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

1 to 1

MAY 26, 2022

Business intelligence or BI is comprised of procedures and infrastructure for collecting, storing, analyzing, and interpreting data that is produced by a company. Virtually every area of any business would benefit from turning raw data into meaningful and useful insights.

Predictive Analytics 26

Predictive Analytics Contact Center Data Mining Compliance 26