Help Scout

JULY 15, 2021

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 116

Education Customer Service Legal Compliance 116

Callminer

NOVEMBER 9, 2020

Speech analytics software , for example, enables call centers to review past fraudulent calls, customize a fraudulent scorecard, and leverage real-time analytics to provide guidance to agents while on the call if a call is flagged as potential fraud.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Callminer

SEPTEMBER 5, 2017

Your customer does not care what you get on your internal scorecard. Continuing education and skills enhancement for QA and monitoring teams is absolutely essential. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Focus on the game, not the score… ”. Katy Mcintosh. LawnStarter.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. The latter includes agents’ self-analysis scorecards. TechnologyAdvice.

Contact Center 210

Contact Center CRM Technology Technology 210

Execs In The Know

FEBRUARY 16, 2023

Western Union agents who mastered soft skills and best methods with Zenarate achieved faster speed-to-proficiency, received better call quality and compliance scores, and drove higher customer satisfaction scores as soon as 30 days of engaging with live customers.

AI 52

AI Scorecard Contact Center Compliance 52