ECXO

DECEMBER 4, 2024

GE Aviation : GE Aviation provides aircraft engines and associated services. Their customer success team leverages predictive maintenance tools and data analytics to monitor engine performance and recommend preventive actions to airline clients.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

eglobalis

MARCH 30, 2025

With sentiment analysis, the bank moved from lagging indicators to immediate insight, and they reported improvements in agent coaching, compliance, and even cost savings by spotting issues quickly. Beyond call centers , text analytics is helping firms decode sentiment across channels. These integrated approaches were not built overnight.

AI 334

AI CX Sentiment Analysis Predictive Analytics 334

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Therefore, just assuming that third-party vendors and partners take compliance and security as seriously as you is a big mistake.

Compliance 220

Compliance Legal Engineering Sales 220

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber security and compliance, it turns out, is in demand. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Callminer

NOVEMBER 9, 2020

noted that call centers with banks and call center agents fall victim to social engineering. For example, many times fraudsters start by socially engineering call center agents to give away or change sensitive information, which the fraudsters use during follow-up online transactions to steal money out of customer accounts.”

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Intercom, Inc.

OCTOBER 4, 2018

Why does SOC 2 compliance matter? The post Building on your trust: Announcing SOC 2 compliance appeared first on Inside Intercom. With this most recent audit, we are proud to say that we have successfully demonstrated a mature and reliable commitment to protecting our customer’s data.

Compliance 91

Compliance Innovation Engineering 91

Win the Customer

DECEMBER 26, 2024

Work with data scientists and engineers to ensure that customers can understand how AI is impacting their experience. Ensure compliance with relevant data protection regulations (e.g., The Product Manager’s Role: Advocate for the development of AI models that are explainable and interpretable. GDPR, CCPA).

AI 59

AI CX Artificial Intelligence Legal 59

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Fully transparent lead funnels are not only critical to conversions, but also compliance.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. The team’s remit covers: security and abuse; governance risk and compliance; and IT. Shipping quickly and securely. Continuous risk management. Intercom is no exception.

Compliance 118

Compliance Engineering Education Government 118

Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. According to the BBC he said, “We will have even stricter governance, compliance, and standards, and I will vouch for that.”. In fact, he already did that.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

SurveySensum

MARCH 10, 2025

Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations. How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Intercom, Inc.

AUGUST 30, 2022

Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. Brex makes it simple for founders and startups to manage spending and ensure compliance. There are global compliance and payroll hurdles that make things super complex.

Compliance 163

Compliance Finance Engineering Start-ups 163

ECXO

JULY 26, 2023

Data security and compliance should be prioritised to protect sensitive customer information. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale. It also offers real-time journey analytics, and journey optimisation.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CommBox

DECEMBER 17, 2024

Plus, we achieved PCI SAQ D compliance For Merchants. While the innovation engine never stops, and your feedback helps keep you steady on your journey – so let’s keep building the future of customer service together.

Innovation 52

Innovation AI Compliance Engineering 52

Sprinklr

AUGUST 6, 2021

It should utilize customizable brief templates, enhanced workflow engines, powerful AI-driven dashboards, and other tools to help you bring your vision to your audience and keep your teams aligned. With features like digital asset managers and smart compliance tools, you can boost productivity and meet your compliance needs.

CXM 144

CXM Compliance Social Media AI 144

Sprinklr

OCTOBER 22, 2021

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.

Social Media 52

Social Media Compliance AI Government 52

ECXO

JUNE 25, 2024

This speed allows designers and engineers to explore multiple scenarios, formats, shapes, and avenues simultaneously, something that traditional design methods could not accommodate even in digital design. The implementation of CAD models based on AI-generated concepts further streamlines the transition from design to engineering.

AI 156

AI Customer Experience Legal Manufacturing 156

Hodusoft

APRIL 24, 2025

Data Security and Compliance Management Handling sensitive customer data requires robust security features. Advanced insurance call center software includes data encryption, secure storage, and compliance tools to meet industry regulations. A reliable vendor will also provide ongoing support and customization options.

Contact Center 52

Contact Center Customer Retention Data Entry CRM 52

Uniphore

NOVEMBER 23, 2021

Tech Mahindra’s digital transformation, consulting, and business re-engineering services ensure that organizations are positioned to adopt the latest innovations in customer experience. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent.

E-commerce 130

E-commerce Innovation Compliance AI 130

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

ProProfs

JANUARY 16, 2018

A quick look using your favorite search engine will reveal hundreds of modern learning management systems available in the market today, with almost all of them offering unique, cutting-edge features and promises of making online learning fun, engaging and productive.

Gaming 96

Gaming Compliance Education Engineering 96

Comm100

MAY 16, 2023

Social engineering attacks People are sharing more and more information online and hackers are having a field day piecing them together. Social engineering attacks have risen exponentially because it’s easier than ever to mimic someone or use sensitive information to gain trust. Live chat apps are vulnerable to numerous attacks.

Education 98

Education Engineering Compliance 98

ProProfs

JUNE 21, 2020

This will ensure compliance, an ethical workforce, plus lesser risks and liabilities. It drove home the need to shift the focus from mere compliance to raising awareness about the gravity of the issue. The best sexual harassment training platforms come integrated with powerful assessment engines. Compliance Management.

Compliance 91

Compliance Legal Education Government 91

Intercom, Inc.

DECEMBER 12, 2019

That meant a complete overhaul of the way we thought about building products, the tiering of our product and engineering teams, our go to market strategy, how sales respond to these users, and how we help hundreds of thousands (if not millions) of free users achieve success.”. Michael adds: “Slack is a really great example of this.

Sales 169

Sales Start-ups Compliance Customer Acquisition 169

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. Security and compliance. Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. Boost efficiency.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

CommBox

JANUARY 18, 2024

Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. and the AI will respond in full alignment with your organization’s business policies, security and compliance. Ask yourself the basic questions like what existing procedures and processes are in place that need improvement?

AI 98

AI Unstructured Data Engineering CRM 98

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Do better business with conversational CRM.

CRM 98

CRM B2C Compliance Customer Relationship 98

UJET

JULY 10, 2019

As they resolve support issues, they will discover repetitive problems that can be passed to the product and engineering team. In-house agents will have gone through rigorous compliance requirements and follow rules to keep this information secure. Agent candidate choice. But the customer support agent candidate pool might be small.

Compliance 111

Compliance Engineering Start-ups Sales 111

TeamSupport

SEPTEMBER 29, 2020

CIO Review: What about the challenges of security and compliance? With TeamSupport, support and product/engineering teams have a direct line of communication and see the same customer information, so there’s no longer a case of misunderstanding and wasted time trying to communicate the customer truth.

Customer Relationship 89

Customer Relationship B2B CRM Compliance 89

Intercom, Inc.

DECEMBER 21, 2021

There are plenty of resources and advice on unlocking the secrets of the engineering management career path. Karen Peacock: In college, I studied math and computer science and engineering. Will Larson: One of the core problems with staff engineers is, what is a staff engineer? But what if the manager role is not for you?

Engineering 118

Engineering Government B2C Start-ups 118

Intercom, Inc.

MAY 24, 2018

We actually had three engineers and three people that we categorized as growth, which included sales, marketing, customer development, product development and ideation. One of our first products was a Watchlist API, which is for OFAC compliance. We believed that everything we were doing was a test or an experiment. Matt: Correct.

B2B 182

B2B Start-ups Sales Real Estate 182

Execs In The Know

JUNE 26, 2023

Quiq ensures brand preservation by injecting the brand’s distinctive voice into the prompt engineering process. Content moderation mechanisms evaluate the generated response for compliance with guidelines, identifying any unauthorized information or prompt manipulation attempts.

CX 96

CX AI Compliance Engineering 96

ProProfs

JUNE 1, 2017

Professional groups – Trade societies (that are engaged in verticals like medicine, engineering, and financial services) leverage these platforms to achieve compliance training or speciality training.

Social Media 102

Social Media Education Compliance Engineering 102

Sprinklr

OCTOBER 13, 2021

Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. He works with courageous leaders on how to develop an innovation culture, explore new growth engines, and transform their businesses. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101