Intercom, Inc.

OCTOBER 4, 2018

Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. We aim to constantly deliver the most innovative products to our customers but we know that your trust is fundamental to everything we do. Why does SOC 2 compliance matter?

Compliance 91

Compliance Innovation Engineering 91

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. This speed allows designers and engineers to explore multiple scenarios, formats, shapes, and avenues simultaneously, something that traditional design methods could not accommodate even in digital design.

AI 156

AI Customer Experience Legal Manufacturing 156

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

ECXO

JULY 26, 2023

Data security and compliance should be prioritised to protect sensitive customer information. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale. It also offers real-time journey analytics, and journey optimisation.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. The team’s remit covers: security and abuse; governance risk and compliance; and IT. Shipping quickly and securely. Continuous risk management. Intercom is no exception.

Compliance 118

Compliance Engineering Education Government 118

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking.

Compliance 163

Compliance Finance Engineering Start-ups 163

SurveySensum

MARCH 10, 2025

Impact – Stronger customer relationships, better product innovation, and a customer-centric approach to business strategy. Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

E-commerce 130

E-commerce Innovation Compliance AI 130

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Compliance missteps occur. At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Make sure your employees believe in your core values. Lastly, make it fun! Kolin Porter. HigherEdGrowth.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Do better business with conversational CRM.

CRM 98

CRM B2C Compliance Customer Relationship 98

Customer Experience Matrix

APRIL 13, 2018

One familiar example is comparison shopping engines that don’t recommend a particular product but make it easy for users to compare alternatives and pick the option they like best. Yet this too is a long shot: few current political leaders or privacy activists are likely to adopt so subtle a strategy.

Innovation 48

Innovation Artificial Intelligence Government Legal 48

CommBox

JANUARY 18, 2024

The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started. Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy.

AI 98

AI Unstructured Data Engineering Start-ups 98

Sprinklr

OCTOBER 13, 2021

Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. He works with courageous leaders on how to develop an innovation culture, explore new growth engines, and transform their businesses. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101

Hodusoft

DECEMBER 4, 2024

To stay ahead, MSPs need innovative ways to connect with their clients. Cybersecurity and Compliance In its annual MSP Perspectives report for 2024, SOPHOS, a leading global provider of managed security solutions, has found that 39 percent of MSPs report major setbacks when adapting to advanced security technologies. It won’t.

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

ProProfs

APRIL 15, 2019

Of late, there is a huge transformation in the way of employment, innovation, and entrepreneurship in the HR departments. Work scenarios and people’s ideas of how and what employers should look like have undergone a sea-change with new technological innovations. Re-Engineering Workplaces. This is not true.

Engineering 69

Engineering Innovation Compliance Start-ups 69

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. How can you use technology to re-orchestrate or re-engineer your operating environment? What tech delivers the most employee and customer impact?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Zendesk

APRIL 7, 2023

But as the company grew, it became too costly to keep dedicating engineering resources to maintaining these systems. I’m a huge proponent of Zendesk,” says Shaun Randall, Support Engineering Product Manager at Riot Games. What are the chances that we’ll be able to make something that can keep up with Zendesk’s innovation?’”

Compliance 52

Compliance AI Gaming Start-ups 52

CallCare

MAY 14, 2024

This shift not only helps improve operational efficiency but also fosters innovation and growth. This access can drive innovation and improve the quality of services delivered. By partnering with specialised service providers, businesses can mitigate risks associated with technological changes, compliance, and market fluctuations.

Business Services 52

Business Services Legal Compliance Innovation 52

Hodusoft

JULY 3, 2024

To paraphrase Microsoft’s founder Bill Gates, enterprise contact centers need software that is a great combination between artistry and engineering. As the name suggests, enterprise contact center software is a software solution that’s specially engineered for enterprise contact centers. What Is Enterprise Contact Center Software?

Contact Center 52

Contact Center Social Media Compliance Engineering 52

DMG Consulting

APRIL 13, 2022

The WFM market has benefited from unprecedented innovation over the past 5 years, and this is just the beginning of the technological enhancements that are expected to be introduced to these solutions over the next few years. It explores how artificial intelligence (AI) is driving positive changes in the WFM market.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. Enhancing Care Coordination “Collaboration and augmentation are the foundational principles of innovation.” Ask for a Free demo!

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

JANUARY 17, 2024

Even though it’s a recent technological innovation, its origins can be traced back to the late 1880s, i.e. the days of the telegraph. At HoduSoft, our UCaaS contact center software is engineered with multi-lingual and multi-currency support features to eliminate all constraints associated with serving global clients.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

SugarCRM

APRIL 10, 2019

As a business accelerator and innovator, our mandate is to consistently exceed our customers’ expectations and to thrill them with rapid delivery of new products and capabilities, feature enhancements and performance improvements. Over the years, we’ve built an incredibly powerful BPM engine, and we’re taking it to a new level in Sugar 9.

CRM 47

CRM Compliance Gaming Engineering 47

SurveySensum

MAY 14, 2024

The power lies in crafting a system that resonates with the distinctive rhythm of your business activity, transforming raw data into actionable intelligence with precision engineering. It places compliance at the forefront, ensuring that regulations are not merely met but integrated into daily operations seamlessly.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

Win the Customer

MARCH 7, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. Companies must ensure compliance with data protection regulations and build trust with customers regarding their data handling practices.

Machine Learning 52

Machine Learning Customer Experience E-commerce Compliance 52

Hodusoft

OCTOBER 26, 2023

In later years, STIR/SHAKEN was developed jointly by the SIP Forum and the Alliance for Telecommunications Industry Solutions (ATIS) to efficiently implement the Internet Engineering Task Force (IETF). Malicious actors can still use other methods, such as social engineering, to deceive users and commit fraud.

Government 52

Government Compliance Education Engineering 52

Hodusoft

AUGUST 21, 2024

Innovation Phase (2010s to Present) The 2010s was a magical time for the industry. The advent of new technology such as mobile apps, smartphones, penetration of 4G networks, and more such innovations revolutionized the Indian BPO sector. Technology Innovation India is at the forefront of tech innovation for the BPO industry.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

Logicalware

JANUARY 19, 2024

In addition, Housing Associations have to report on gas, fire and other statutory safety checks, indicating an easier and more streamlined process for amending these visits will help drive compliance levels. Customer service agents are extremely knowledgeable, but they are not trained engineers, plumbers or field operatives.

Technology 52

Technology Technology Compliance Omnichannel 52

Zendesk

MAY 2, 2022

As the company expanded to larger customers with more complex needs, Zendesk helped Luma Health drop their wait times by 30 percent, raise CSAT by 5 points, and maintain compliance. Zendesk is a BAA compliant platform that expedited our workflows a lot,” says Leo Magalhaes, Lead Technical Support Engineer at Luma Health. “We

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Logicalware

JULY 26, 2023

Empowered by neural networks, it goes beyond traditional search engines, truly comprehending user queries to provide the most relevant results and even generate new text-based content and images. F Feature engineering: Feature engineering is selecting specific features from raw data so a system knows what to learn when training.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They found innovative ways to do more with less and achieve scale by improving community engagement. to over 4.5

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. What amazing innovations.

Start-ups 118

Start-ups Innovation Sales Legal 118

SugarCRM

NOVEMBER 26, 2018

Customers in the SugarCloud are at the tip of the spear for innovation. This ensures that they are getting the latest innovation with a consistent runtime environment. Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment.

Outlook 30

Outlook CRM Machine Learning Compliance 30

ProProfs

OCTOBER 26, 2021

The LMS makes it easy to automate common processes and streamline employee onboarding, workplace learning, and compliance management. Track progress on onboarding, compliance training, and certifications. Its thoughtful design and elegant engineering help companies learn and flourish. Notifications require some improvement.

Education 52

Education Start-ups Compliance Engineering 52

SugarCRM

AUGUST 31, 2020

Businesses strive to become more agile, quick to address opportunities, and implement innovative technologies at a faster pace than ever before. The time-aware CX platform is an innovative approach to tracking, analyzing, and engineering great customer experiences. A time-aware CX platform, enhanced by Sugar Discover.

CX 29

CX Innovation Construction Compliance 29