DMG Consulting

AUGUST 10, 2018

Organizations are starting to leverage these sophisticated technologies to re-engineer service experiences that combine the best of self-service with live agent support, a winning experience for enterprises, who have a fiduciary responsibility to reduce operating costs, while also providing an highly effective personalized customer experience.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Security and compliance. Intelligent technology. An evolving workforce.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

DMG Consulting

JANUARY 17, 2019

Organizations are starting to engineer service experiences that combine the best of self-service automation with human-assisted elements, a win-win for enterprises looking to reduce operating costs. At the same time, customers benefit from individualized customer experiences.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Experience Investigators

FEBRUARY 20, 2024

Predictive Insights for Proactive Experiences: Predictive analytics provide the engine to better anticipate customer needs, tailor offerings, and resolve potential issues before they escalate. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Customer Experience Matrix

JUNE 17, 2019

It also doesn’t hurt that Forrester issued its first CDP wave this week, that Dun & Bradstreet just bought CDP Lattice Engines , and that Martech Advisor’s Talking Stack podcast devoted an entire session to the topic (humble-brag disclosure: I’m a panelist on Talking Stack). So, yeah, CDP is getting a lot of attention right now.

Compliance 83

Compliance Engineering Start-ups Retail 83

UJET

NOVEMBER 3, 2020

Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts.

AI 82

AI Customer Service Contact Center Artificial Intelligence 82

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

UJET

NOVEMBER 3, 2020

Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts.

AI 72

AI Customer Service Contact Center Artificial Intelligence 72

Ameyo Callversations

MAY 19, 2022

Other industries, such as B2B, manufacturing, and engineering, leverage AI for workflow automation. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. Strong NLP Engine and ML Capabilities. AI Chatbot and its Importance.

AI 52

AI Sales Artificial Intelligence ML 52

SurveySensum

MAY 14, 2024

By leveraging historical data, machine learning algorithms can provide forecasts that inform decisions across all departments, creating cohesion between IT operations and business objectives. It places compliance at the forefront, ensuring that regulations are not merely met but integrated into daily operations seamlessly.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

VOZIQ

AUGUST 16, 2024

Building Necessary Infrastructure For Data Integration Most subscription businesses focus on developing machine learning models and often encounter challenges in integrating predictions into operations. Success in AI business cases and plans relies heavily on a robust data and analytics infrastructure.

AI 40

AI Machine Learning Compliance Government 40

SurveySensum

MARCH 3, 2022

in seconds using machine learning. Lexalytics provides semi-custom applications to resolve compliance issues if any. The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. The highly sophisticated AI helps you detect customer trends and use machine learning to solve issues.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

ProProfs

JANUARY 6, 2022

Collaborative learning. Holistic enterprise learning. Compliance training. Machine learning. You can use them for employee onboarding , product training, compliance training , and many other programs. Video training software makes learning engaging, improves retention, and saves training costs. .

Compliance 52

Compliance Start-ups Education Non-Profits 52

SugarCRM

NOVEMBER 26, 2018

Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment. The cloud will be also become more commoditized, taking advantage of best-in-breed cloud technologies and APIs from Amazon Aurora and Comprehend to Google’s AI and Machine learning suite to IBM Watson.

Outlook 30

Outlook CRM Machine Learning Compliance 30

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” We think that’s pretty mind-blowing.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Intercom

DECEMBER 14, 2023

On the machine learning team, there’s another way of thinking about this. And then, all that stuff centralized and now you’ve got search engine and so on. Any machine learning-based tool uses a training data set and looks for patterns in the data. I think that’s a real dynamic. Maybe we should be briefer.

AI 98

AI Start-ups Legal Technology 98

Qualtrics

DECEMBER 12, 2019

We’ve expanded our AI-powered iQ intelligence engine to help you become more effective and efficient at gathering experience data , take the heavy lifting out of data analysis, and give you better information to drive improved results. We are extending our ongoing commitment to deliver best-in-class security, compliance, and manageability.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. I mean, our engineers, our product team, everybody wants to know what our customers are saying.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr Social Suites. Create memorable customer experiences.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

APRIL 15, 2025

Predictive AI The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. in seconds using machine learning. Unlimited support Lexalytics offers personalized apps for compliance solutions and top-tier support for training and integrations.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52