eglobalis

MARCH 30, 2025

This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. Instead of explicitly asking How do you feel?, AI can infer customer sentiment from what theyre already saying or writing.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

CommBox

JANUARY 18, 2024

Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. and the AI will respond in full alignment with your organization’s business policies, security and compliance. Ask yourself the basic questions like what existing procedures and processes are in place that need improvement?

AI 98

AI Unstructured Data Engineering CRM 98

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. Ensuring Regulatory Compliance AI can analyze documentation practices and alert organizations to potential compliance issues, ensuring adherence to regulations.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Zendesk

APRIL 4, 2022

Tracking down data across an entire company data stack, step 4, can be an incredibly technical process that may require additional support from engineering. Data discovery is especially difficult with unstructured data, such as free-form customer responses.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Qualtrics

DECEMBER 12, 2019

We’ve expanded our AI-powered iQ intelligence engine to help you become more effective and efficient at gathering experience data , take the heavy lifting out of data analysis, and give you better information to drive improved results. AI to make work smarter and more intuitive.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52