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Customer Story: GC Business Finance finds secure solution for home-based agents

Logicalware

GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. The compliance challenge. GC Business Finance processes around 700 debit card payments every month. “We GC Business Finance use Puzzel’s omnichannel contact centre solution to manage their customer interactions.

Finance 97
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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Agent Redundancy Rating.

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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

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The UK Car Finance Mis-selling Scandal & How IDP Can Help

Lightico

The UK car finance industry is currently facing a significant challenge as the Financial Conduct Authority (FCA) investigates past lending practices. This would further strain bank finances and potentially damage their reputation within the regulatory landscape.

Finance 52
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Call Center Statistics You Should Know

Callminer

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. ” – 88 Call Center Statistics You Must Read: 2019 Data Analysis & Market Share , Finances Online; Twitter: @Financesonline. Call Center Finance Statistics.

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Know an Auto Finance Innovator? Bring Their Name Forward!

Lightico

The new award program honors the people and companies that are helping to modernize, accelerate and improve the auto finance business. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field. Innovation is about more than technology.

Finance 52
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Banking on Great Conversations

Uniphore

For the finance industry, the global pandemic was a watershed moment. A conversational automation platform that includes AI-powered analytics for voice, email and chat interactions helps organizations target causes of customer churn, drive compliance and identify core customer- and agent-centric opportunities for improvement.