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Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

eglobalis

Human oversight in critical sectors such as healthcare and finance remains essential due to the risks posed by inaccurate AI responses. Ethical and Regulatory Compliance Regulatory requirements significantly limit full AI automation.

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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

However, organizations across high-tech, telecom, utilities, and finance sectors are finding these methods increasingly limited. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale.

AI 356
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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

Agentic AI systems are built using large language models (LLMs), natural language processing (NLP), machine learning, and automation frameworks. Rather than being limited to narrow tasks, they analyze context, plan actions, execute steps, and learn from outcomes. They are goal-oriented.

AI 249
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How Agentic AI in Auto Finance Will Shake Up the Industry

Lightico

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. This article delves into what Agentic AI is, how AI Agents in Auto Finance operate, and how Intelligent Document Processing (IDP) serves as a cornerstone for this transformation.

Finance 52
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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

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The AI Powered Intelligent Document Processing (IDP) Revolution in Auto Finance

Lightico

The world of Auto Finance is marked by a paradox – while the industry fuels the consumers auto dreams, the behind-the-scenes reality is often obscured by mountains of paperwork. At its core, IDP employs artificial intelligence, machine learning, and natural language processing to go beyond digitization, understanding the content of documents.

Finance 52
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How to Streamline Auto Loan Origination with Intelligent Document Processing (IDP)

Lightico

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. In our last blog on the subject, we covered IDP for Auto Finance in general but here we are diving a little deeper into the application process, where we often find lenders employing teams of “stare and compare” analysts and underwriters.