CommBox

OCTOBER 5, 2021

Meet Commbox – an omnichannel customer communication platform and an official partner of WhatsApp! Omnichannel customer communication solution managed from a single interface. GDPR security compliance. Commbox WhatsApp Chatbots – Utilize AI in WhatsApp API. 5 Reasons to use Commbox Customer Communication Platform .

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

SurveySensum

DECEMBER 4, 2024

Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Follow the above-mentioned practices to improve the NPS finance. As a result, customers can manage their finances better and will build trust and loyalty with the bank. This is where Net Promoter Score comes into play.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

CommBox

JANUARY 19, 2022

Commbox is a leading AI-powered omnichannel customer communication platform that allows you to manage all your communication from one smart interface. Omnichannel customer communication solution managed from a single interface. GDPR security compliance. Contributed by Leslie Anglesey. Build Smart and friendly WhatsApp Chatbots.

B2B 98

B2B Omnichannel Retail Machine Learning 98

Uniphore

DECEMBER 17, 2021

Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. With Uniphore, the organization can now provide its agents with real-time guidance including next best actions, best practices, and compliance as well as automation for ACW and call dispositioning.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Zendesk

MAY 11, 2022

With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Introducing Sunco Labs. The addition of group SLAs will help drive accountability against your promises to customers.

CRM 98

CRM B2C Compliance Customer Relationship 98

Callminer

AUGUST 1, 2017

Compliance missteps occur. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. These types of integrations usually require digital transformation of the contact center and a shift towards omnichannel. Errors happen. Jessica Gagner.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Hodusoft

OCTOBER 19, 2022

Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust. Role of contact center services in financial organizations A finance contact center helps insurance providers, mortgage companies, banks, and other financial institutions connect with their customers.

Contact Center 52

Contact Center Finance Omnichannel Social Media 52

Zendesk

OCTOBER 31, 2022

Zoom Contact Center (Support) is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate, and personalized responses to their customers over a variety of channels. Zoom Contact Center. SanctionsCheck (Support) helps you easily establish customers’ identity inside Zendesk quickly.

Contact Center 98

Contact Center Finance Compliance Omnichannel 98

Lightico

JANUARY 23, 2022

To apply for and authorize automated ACH payments, the customer has to complete yet another long and complicated form, often providing detailed personal and financial information that they have already submitted to apply for an account or financing. This helps avoid human error, reduces non-compliance risk, and simplifies agent processes.

Finance 52

Finance Compliance Touchpoint CRM 52

CommBox

JANUARY 18, 2024

and the AI will respond in full alignment with your organization’s business policies, security and compliance. From there, you can choose to take on more use cases and more departments – from lead qualification for your sales teams, to IT, HR and finance teams.

AI 98

AI Unstructured Data Engineering Start-ups 98

MattsenKumar

JUNE 6, 2021

Omnichannel Expertise . MattsenKumar’s Omnichannel Framework offers a good understanding of the technicalities and provides a clear understanding. While inbound contact centers must implement omnichannel expertise to offer first call resolution, outbound centers can leverage it to generate qualified leads with minimum effort.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Features & Usability InMoment includes AI-driven analysis, pre-built survey templates, and omnichannel user feedback collection.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Callminer

AUGUST 6, 2019

Ensure security and compliance. A vendor that cannot give you this simple request may be hiding something.” – Nestor Gilbert, Call Center CRM Software – How to Choose the Right Fit , Finances Online; Twitter: @Financesonline. An immersive omnichannel experience includes all types of outreach and technology.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Logicalware

APRIL 17, 2024

To understand the consequences of non-compliance, we can look to recent regulatory changes for lessons in how the FCA will deal with breaches of the Consumer Duty. Next steps for compliance and excellence Achieving compliance with the Consumer Duty requires a proactive approach.

Compliance 52

Compliance Finance CX Customer Service 52

Hodusoft

MARCH 21, 2024

HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. Overview of The BPO Industry: How It Works?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Ameyo Callversations

MAY 19, 2022

AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. Sales bots also allow enterprises to engage with customers at scale while delivering a truly omnichannel outreach experience to every buyer. It enables an omnichannel experience to customers.

AI 52

AI Sales Artificial Intelligence ML 52

Hodusoft

JULY 3, 2024

5 Security and Compliance Enterprise-level contact center software places a strong emphasis on security and compliance. Compared to enterprise contact center software, regular contact center software may offer limited security features and compliance options. It’s time to shortlist those providers and call them one by one.

Contact Center 52

Contact Center Social Media Compliance Engineering 52

Lightico

NOVEMBER 16, 2022

Omnichannel Self-Serve : eForms can also be integrated within all customer touchpoints. Digital workflows are designed to maximize compliance and minimize siloes. Based on the information received, the representative either sends modified terms that require a signature or escalate the case to a secondary business center and compliance.

Compliance 52

Compliance Legal Contact Center Omnichannel 52

Lightico

JULY 16, 2023

Implementing an omnichannel approach that integrates various communication channels like email, SMS, and chatbots ensures borrowers have multiple avenues to reach out and receive updates. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

AUGUST 21, 2024

Legal Support These types of BPOs help in drafting legal documents, reviewing documents, and providing legal research and compliance services. The United States is famous for its banking and finance industry. As per a study , outsourced B2B lead generation gives 43 percent superior results compared to in-house lead generation.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

Lightico

JANUARY 2, 2022

This helps avoid human error, reduces non-compliance risk, and simplifies agent processes. Omnichannel Self-Serve: eForms can be integrated within all claimant touchpoints, including call centers, websites, and IVRs so claimants can complete and sign forms instantly and independently.

Touchpoint 52

Touchpoint Compliance Omnichannel Customer Experience 52

SugarCRM

SEPTEMBER 10, 2024

More serious needs include compliance. This is especially pertinent for those in regulated industries like finance, law or manufacturing. A custom-made CRM is better for supporting omnichannel customer interactions. Larger businesses have higher data processing demands, too.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

SurveySensum

MAY 19, 2023

As a result, customers can manage their finance better and will build trust and loyalty with the bank. Use an omnichannel approach to reach your customers where they prefer to engage. Omnichannel distribution : Offers multiple channels for survey distribution to reach customers where they are comfortable.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries. He is a GTACC Award winner and has been listed in the ICMI Top 50.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MARCH 29, 2022

And finally using the Intercom Messenger, in-app messaging, bots, omnichannel, and much, much more. So if a billing question came in and we needed somebody from finance, they were there. This year is a really important year for us as well to open up more omnichannel experiences. In conversation with Wayne Stewart, Atlassian.

Start-ups 118

Start-ups Innovation Sales Legal 118

Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. After all, trust matters a lot in the banking and finance sector. For a banking and finance professional this blog post offers immense value.

Contact Center 52

Contact Center AI Machine Learning Finance 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises.

CX 52

CX Social Media Contact Center Compliance 52