eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. However, organizations across high-tech, telecom, utilities, and finance sectors are finding these methods increasingly limited.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. In our last blog on the subject, we covered IDP for Auto Finance in general but here we are diving a little deeper into the application process, where we often find lenders employing teams of “stare and compare” analysts and underwriters.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

CommBox

JANUARY 18, 2024

The pitfalls of business adopting a generic LLM – open AI, Bard, Generative AI – or any technology that can digest large amounts of structured and unstructured data and start answering based on that model is that this data needs to be fine tuned to your specific business.

AI 98

AI Unstructured Data Engineering Start-ups 98

Lightico

SEPTEMBER 11, 2023

Digital transformation has become more than just a buzzword in the auto finance industry. The Current State of Digital Transformation in Captive Auto Finance Captive auto lenders have come a long way in digitizing the initial stages of the customer journey. These risks can result in costly fines and reputational damage.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

Lightico

JUNE 6, 2024

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” AI Decisioning: Is Fully Autonomous Worth It?

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52