ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. Ensuring transparency and obtaining employee consent for data usage are essential steps in building trust and compliance with regulations.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

ECXO

AUGUST 15, 2023

Getting the privacy, security, and compliance aspects right. But this is only the beginning, as digital twins will be necessary for all the new channels (in-app, in-game, in-stream) and environments (metaverse) of the future. If consumers feel that digital twin data could be used against them, they will not participate.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

Gaming 52

Gaming AI Social Media Compliance 52

ECXO

JUNE 19, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. Conclusion The integration of generative AI in physical product design is indeed a game-changer, offering unprecedented opportunities for innovation and efficiency.

AI 386

AI Customer Experience Legal Manufacturing 386

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

DMG Consulting

DECEMBER 3, 2024

AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace. AI-enabled products are shaking up the CX world as they create endless possibilities for enhancing enterprise operations and improving how people interact.

CX 59

CX Artificial Intelligence Outlook AI 59

Callminer

JULY 16, 2018

At-home agents have different struggles, needs, and resources which sometimes requires specific training in regards to customer satisfaction, average handle time, compliance, or even sentiment. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics. Use gamification.

Contact Center 196

Contact Center Compliance Gaming Customer Satisfaction 196

CommBox

DECEMBER 17, 2024

Whether you’re looking to enhance your AI capabilities, streamline integrations, or boost security, there’s something fresh to elevate your customer service game. Plus, we achieved PCI SAQ D compliance For Merchants.

Innovation 52

Innovation AI Compliance Engineering 52

SurveySensum

MARCH 5, 2025

Supports Compliance and Risk Management : Ensures adherence to regulations by monitoring interactions for compliance violations. Call center text analytics is more than just a tool for analyzing conversations – its a game-changer for improving customer experience, enhancing agent performance, and making data-driven decisions.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Intercom, Inc.

AUGUST 30, 2022

The right tools can be total game-changers for your startup. Brex makes it simple for founders and startups to manage spending and ensure compliance. There are global compliance and payroll hurdles that make things super complex. Do these integrations come out-of-the-box or do they need to be built and maintained by our team?

Compliance 163

Compliance Finance Engineering Start-ups 163

ProProfs

JANUARY 16, 2018

Tin Can (xAPI) / SCORM Compliance Tin Can and SCORM are software specifications that allow LMS applications to talk to other applications (cross-software communication). Any good LMS application worth its salt should include game mechanics to help add elements of excitement and engagement in the courses.

Gaming 96

Gaming Compliance Education Engineering 96

Gainsight

MAY 2, 2022

CSMs know what compliance issues their customers are having, what teams are involved, what teams could be included, and what business problems customers have that might be solved by Workiva. That was a game-changer for us,” says Ashley-Lawrence. “It Broad Use of Data Tools like Gainsight Offers a Better View. It lit it on fire.”

Gaming 52

Gaming Start-ups Compliance Sales 52

Fonolo

FEBRUARY 9, 2023

SLAs can be gamed In case you were wondering, long intervals make it easy to game this metric. Compliance Rate Makes Your Service Level More Meaningful Trigger alert. A better approach is to agree on some kind of “compliance rate” where you calculate how many of the time intervals had service levels that met the target.

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

ProProfs

JULY 3, 2020

Anti-Money Laundering and Compliance Training Quiz. Gaming Quizzes. Learn all about gaming with these gaming quizzes. Get familiar with gaming simulations, test your gaming IQ, and learn all about the world of gaming. The Most Awesome Gaming Quiz in the History of Quizzes. Social Media Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

Retently

NOVEMBER 13, 2024

We’ll also look at the technology driving VFRs, examples of success stories, and why now is the time for ecommerce brands to embrace this game-changing solution. This sensory aspect of shopping has long been a limitation for ecommerce, but virtual fitting rooms are changing the game. Let’s dive in!

CX 146

CX Retail Social Media Artificial Intelligence 146

CSAT.AI

OCTOBER 19, 2022

In the realm of customer service, these are some of the aspects of AI that are continuing to change the game and how it is won. The world of AI technologies is deep and complex, so this is not an exhaustive look. Phrase based models dial in to a company’s industry, products, brand and customer base.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

Execs In The Know

JUNE 7, 2023

As brand leaders, it’s crucial to understand the latest trends, opportunities, and challenges in customer experience outsourcing to stay ahead of the game and ensure your brand thrives. However, concerns were raised about governance and compliance in implementing AI solutions. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

Fonolo

JANUARY 31, 2023

Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Why not spice it up with some competition and fun games for your agents? Plus, games are always fun and stimulate the brain in various ways.

Contact Center 141

Contact Center Gaming Start-ups Customer Service 141

Intercom, Inc.

DECEMBER 12, 2019

With this new approach, Vidyard is playing the long game: operating with the philosophy that improving their customers’ day-to-day lives with a free and easy video service in the short term will generate goodwill and customer loyalty that will sprout into dollars later. Michael adds: “Slack is a really great example of this.

Sales 169

Sales Start-ups Compliance Customer Acquisition 169

Gainsight

AUGUST 18, 2022

The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year. . We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals.

Scorecard 23

Scorecard Healthcare Compliance Gaming 23

Sprinklr

AUGUST 12, 2021

This transformation has particularly impacted financial institutions for several reasons: a highly distributed network of advisors, stringent compliance and security requirements, and fragmented tech stacks can create more roadblocks than opportunities in the digital world.

Social Media 111

Social Media Education Sales Compliance 111

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

CSAT.AI

JULY 16, 2024

Positive and negative scoring has been the name of the game in CX QA for ages, but it isn’t the only option, nor should it be. Likewise, for compliance. It is a game changer in understanding the year-over-year without having to recall particulars. Then add the type of guidance if necessary. That’s all it takes.

Compliance 52

Compliance Gaming Contact Center CX 52

ECXO

JUNE 25, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. Conclusion The integration of generative AI in physical product design is indeed a game-changer, offering unprecedented opportunities for innovation and efficiency.

AI 156

AI Customer Experience Legal Manufacturing 156

Lumoa

JANUARY 8, 2024

Compliance: Does the software comply with relevant data protection and privacy regulations in your or customers’ location? Leveraging data insights isn’t just smart; it’s a total game-changer. Scalability: How big can the software handle large volumes of data as your business evolves?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Zendesk

APRIL 7, 2023

Riot Games, a video game developer, publisher, and e-sports organizer, pairs custom apps with Zendesk AI to deflect tickets that would otherwise require more headcount. I’m a huge proponent of Zendesk,” says Shaun Randall, Support Engineering Product Manager at Riot Games. It’s hard to compete with that.

Compliance 52

Compliance AI Gaming Start-ups 52

ProProfs

SEPTEMBER 23, 2019

The training can be on new technologies such as augmented analytics , emerging trends, or compliance requirements. Stay Up-to-Date With Changing Compliance Laws. Read More: Online Compliance Training: 10 Best Practices that You Should Start Following. This leads us to the next talking point. HR Training Software.

Compliance 78

Compliance Legal Government Technology 78

Callminer

SEPTEMBER 5, 2017

Focus on the game, not the score… ”. “All call center Quality Assurance (QA) & monitoring teams would likely agree…” That it’s compliance keeping them up at night. It means QA teams have near-instant alerts of potential compliance issues – and can certainly sleep more soundly at night. Karin Hurt.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Hodusoft

SEPTEMBER 21, 2022

Both features help in ensuring quality compliance. Best practices to level up your outbound game. It enables the manager to provide quick feedback during the conversation so that the agent can close the deal. Furthermore, the call recording feature helps businesses prepare training material and identify areas to improve sales pitches.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Plus, they need to be able to deploy NPS tools in various environments (cloud, on-premise, hybrid) based on the enterprise’s IT strategy and compliance requirements.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Help Scout

JULY 1, 2021

Healthcare support is a higher-stakes game than most. Privacy compliance checklists are a good way to help agents learn and follow protocol. Why customer service is important in the healthcare industry.

Healthcare 105

Healthcare Customer Service Legal Compliance 105

Experience Investigators

FEBRUARY 20, 2024

Most organizations have ethical standards and protect customer privacy, but further vigilance around this will be essential to maintain trust and compliance with regulations. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98