Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Experience Investigators

FEBRUARY 20, 2024

Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low. Smarter platforms learn not just about topics but also about better routing to high-quality customer service agents.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Plus, they need to be able to deploy NPS tools in various environments (cloud, on-premise, hybrid) based on the enterprise’s IT strategy and compliance requirements.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

UJET

NOVEMBER 3, 2020

As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. Human agents learn how to solve customer problems effectively through a series of interactions. AI Streamlines Agent Training.

AI 82

AI Customer Service Contact Center Artificial Intelligence 82

Lightico

JULY 16, 2023

Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals. Enable eSignatures: Adopting electronic signature technology is a game-changer in auto loan originations.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Gainsight

NOVEMBER 16, 2022

Intelliflo’s technology truly changed the game in the FinTech industry. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lightico

FEBRUARY 22, 2024

In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing. The insurance industry is experiencing a transformative wave of innovation driven by Intelligent Document Processing (IDP).

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

UJET

NOVEMBER 3, 2020

As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. Human agents learn how to solve customer problems effectively through a series of interactions. AI Streamlines Agent Training.

AI 72

AI Customer Service Contact Center Artificial Intelligence 72

Customer Service Life

MAY 21, 2018

It’s OK to explore artificial intelligence, especially when it uses machine learning to help customers find the right answer faster. How often do we look for an easy fix for attrition like adding incentives or games? The modern contact center understands that the purpose of quality is not just to measure compliance.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Education 52

1 to 1

JULY 3, 2024

As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. Ensuring transparency and obtaining employee consent for data usage are essential steps in building trust and compliance with regulations.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

Qualtrics

FEBRUARY 26, 2019

On encouraging a test-and-learn culture: First of all, test-and-learn is hard. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. How can we best leverage AI/machine learning to deliver real-time insights and triggers?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

NOVEMBER 26, 2024

However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses. But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52