Lumoa

JANUARY 8, 2024

Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Sentiment analysis steps in, swiftly categorizing these reviews as positive, negative, or neutral. Advanced Features: Does it have features like sentiment analysis, entity recognition, and machine learning integration?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

JULY 3, 2024

This can be a game-changer for businesses. Interactive Chatbots Interactive chatbots have changed the game for collecting anonymous feedback by making it happen in real time. Tools must comply with data protection regulations like GDPR to ensure legal compliance. Types of Anonymous Feedback Tools 5.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Qualtrics

APRIL 13, 2021

At the core of XM/ OS are three powerful interconnected services — XM Directory, iQ, and xFlow — that power all our apps, products and use cases and are backed by unbeatable enterprise-grade security, compliance, and governance trusted by over 13,000 companies and 80% of the Fortune 100. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

1 to 1

JULY 3, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. Ensuring transparency and obtaining employee consent for data usage are essential steps in building trust and compliance with regulations.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

CSAT.AI

AUGUST 21, 2019

It’s a Numbers Game. Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

APRIL 18, 2025

Seek strong privacy measures for respondents, GDPR compliance, and end-to-end encryption. SurveyMonkey Businesses of all sizes Categorize open-ended feedback by sentiment Start quickly with 400+ templates Collect feedback globally, analyzed in your language Integrates with 200+ data and API integrations Starts at $25 per month 4.4

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4 17/month 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52