Comm100

JUNE 23, 2025

Maybe your compliance team handed down requirements for an AI Live Chat solution that rule out cloud solutions. From deploying live chat software to AI agents, our team has juggled unique infrastructure requirements, compliance mandates, and operational constraints. Nobody wakes up excited about deploying software on-premises.

AI 52

AI Compliance Government Healthcare 52

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

Smart Customer Service

JUNE 24, 2025

Businesses are prioritizing platforms that offer real-time communication, automation, personalization, and data-driven insights, it said further, noting that investments are increasing steadily because of the global trend toward customer-centric operations, coupled with regulatory compliance and cloud adoption.

Pharmaceutical 52

Pharmaceutical Manufacturing Non-Profits Sentiment Analysis 52

Comm100

JULY 4, 2025

Banks, credit unions, and government agencies face strict legal requirements about where customer conversations can be stored and processed. It goes without saying that non-compliance carries real penalties, including regulatory sanctions and legal liability. Purpose-built on-premises AI live chat solves this compliance challenge.

Government 52

Government AI Compliance Legal 52

Comm100

DECEMBER 8, 2024

Safeguarding Data Privacy and Ensuring Compliance Higher ed chatbots often handle sensitive student information, including personal details, academic records, and financial data. Protecting this information is paramount to maintain trust and compliance with regulations such as the Family Educational Rights and Privacy Act (FERPA).

Gaming 52

Gaming Education Compliance AI 52

CX Network

JUNE 20, 2025

For AI to be effective, organizations need to have robust data governance with clean, centralized data. The presenters spoke about the importance of transparency, explainability, fairness and privacy in AI development and highlighted the need for automated processes to ensure data security and compliance with regulations.

AI 59

AI CX Artificial Intelligence Contact Center 59

Hodusoft

JANUARY 30, 2025

It helps businesses record, store, and analyze conversations for better documentation, compliance, and decision-making. Example- A legal firm using voice transcription technology can efficiently transcribe client calls for documentation and compliance purposes.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Intercom

APRIL 29, 2025

Were committed to delivering the highest standards of security for our customers, and we’re proud to announce that were one of the first AI customer service platforms to have achieved ISO/IEC 42001:2023 certification the worlds first international standard focused on the governance of artificial intelligence management systems (AIMS).

AI 52

AI Artificial Intelligence Government Compliance 52

Gainsight

JULY 15, 2025

For companies across EMEA, the launch of this regional data center means faster performance, stronger data residency, and enterprise-grade security—all while meeting the stringent compliance requirements of GDPR and other regional standards.

Compliance 40

Compliance AI Actionable Insights Government 40

Experience Investigators

MAY 13, 2025

Jeannie Walters answers a thoughtful question and explores how government agencies and public institutions can create exceptional citizen experiences despite not being driven by traditional profit motives. What happens when customer experience principles meet public service?

CX 52

CX Government Customer Acquisition Compliance 52

Retently

JUNE 25, 2025

Upgrading to a Google Workspace plan only matters if you need more admin controls, extra storage, or enterprise-grade compliance. Enterprise Suites & Research Powerhouses “Global-scale VOC with advanced analytics, panel management, and data governance.” Pricing snapshot Completely free for personal accounts.

NPS 78

NPS Text Analytics Start-ups AI 78

Smart Customer Service

JULY 5, 2025

($(".menu_main_container.menu_topics").offset().top top == scroll) && $(window).width() width() > 875) { //$("#ctl01").animate({ animate({ "margin-top": $marginTopofBody - 100 }, 1500); if ($curHeight > 20) { $(".content.expand").animate({ content.expand").animate({ css("margin-top", $marginTopofBody - checkScrollSpeed()); } } else if ($(window).width()

AI 52

AI Artificial Intelligence Pharmaceutical Healthcare 52

Comm100

MAY 26, 2025

Financial services : In compliance workflows, where one agent ensures customer identity validation, another runs fraud detection, and a third manages document upload and processing. Multi-agent Systems Last, but definitely not least, are multi-agent systems. Multi-agent systems mimic how real organizations operate.

AI 52

AI E-commerce Gaming Start-ups 52

CommBox

APRIL 30, 2025

Governance and Trust AI without guardrails is a liability. Secure by design with PII controls, audit trails, and enterprise-grade compliance (ISO, SOC 2, HIPAA). Human-AI Harmony Its not about replacing agentsits about augmenting them. Look for platforms that allow AI to collaborate with humans via shadow agents and shared workflows.

AI 52

AI CX Compliance Government 52

Hodusoft

JANUARY 8, 2025

By Communicating About Regulatory Policies Regulatory compliance is critical in the microfinance sector. They must provide updates to customers about the policies that govern financial transactions.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Lightico

APRIL 3, 2025

In January 2025, President Trump issued Executive Order 14159, titled “Protecting The American People Against Invasion,” which directs the Department of Homeland Security to enforce immigration laws more stringently, including ensuring compliance with alien registration requirements. These are called Supplements A and B.

Compliance 52

Compliance AI Agriculture Government 52

InteractionMetrics

JANUARY 31, 2025

In addition, they offer discounts for government, education, and nonprofit organizations. A full-service survey company is ideal if you need an end-to-end solution that includes online survey design, telephone interviewing, and data privacy compliance. They use their own software to design and administer surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending.

Contact Center 52

Contact Center AI Machine Learning Finance 52

CX Journey

JULY 9, 2025

Risk Reduction: Reposition EX as a mitigator of brand, compliance, and legal risk – burnout, toxic cultures , equity issues, and leadership churn all carry massive risk exposure. Operational Efficiency: Demonstrate how better internal experiences reduce friction, eliminate rework, and accelerate time-to-productivity.

Government 85

Government Non-Profits Legal Finance 85

Lightico

JUNE 25, 2025

Legal and Compliance Context in the United States In the United States, financial institutions operate within a framework defined by federal obligations, state probate law, and internal compliance standards. Teams in compliance, servicing, legal, and estate recovery may each own a portion of the journey.

Legal 52

Legal Compliance Government Case Management 52

CX Journey

JULY 2, 2025

In most organizations, HR remains focused on traditional functions – recruiting, compensation, benefits, compliance – while the broader, systemic factors that shape daily employee experience go unaddressed. Build an EX Governance Model With Business Leader Accountability HR can’t do this alone, nor should they.

Government 90

Government Scorecard Legal Voice of the Employee 90

BeyondPhilosophy

NOVEMBER 28, 2024

Listen to the podcast: Let’s talk government. Mind you, I said government, not politics. Specifically, let’s determine whether the government should optimize its Customer Experience. Also, I want to explore what role the government should have in any experience. Some are good, by the way.

Government 52

Government Compliance Education Customer Experience 52

SugarCRM

MAY 7, 2025

Onsite inspections: Compliance checks are digital, which speeds things up and reduces risk. Smarter Training & Risk Mitigation : Identifying recurring compliance issues allows Speedpanel to offer targeted trainingreducing costly rectifications and strengthening builder trust.

Innovation 26

Innovation Manufacturing Compliance Government 26

Callminer

MARCH 12, 2020

Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The “Health Insurance and Portability Act” or HIPAA governs key aspects of handling private health information within the US. Protect Cardholder Data. Monitor and Test Networks.

Compliance 182

Compliance Contact Center Legal Government 182

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Methods for Ensuring PCI Call Recording & Transcription Compliance.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Callminer

MARCH 7, 2017

Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. The post What is the CFPB Consumer Financial Protection Bureau?

Compliance 140

Compliance Government 140

Callminer

MARCH 7, 2017

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. CFPB Compliance Best Practices. The key here is they must maintain CFPB compliance while they make these calls.

Compliance 140

Compliance Legal Government Start-ups 140

Taylor Reach Group

JUNE 21, 2021

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.

Compliance 128

Compliance Contact Center Government Retail 128

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”. Compliance: Don’t just take our word for it .

Compliance 138

Compliance Legal Government Engineering 138

Intercom, Inc.

MARCH 25, 2021

We have also recently achieved ISO:27001 certification, adding to our existing security program, which includes SOC 2 Type 2 compliance along with ongoing information security improvements. Our HIPAA attestation report is one of two new additions to Intercom’s security program.

Healthcare 268

Healthcare Compliance Government Technology 268

Sprinklr

AUGUST 26, 2021

But, it’s important for brand teams to remember: if your messaging isn’t following your brand compliance guidelines, it can do more harm than good. It’s mission critical to maintain brand compliance requirements and avoid damaging posts that can, at best, throw your brand voice off and leave customers confused. By then, it’s too late.

Compliance 101

Compliance Social Media AI Government 101

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

Government 97

Government Social Media Artificial Intelligence Legal 97

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

Government 98

Government CX Omnichannel Social Media 98

eglobalis

SEPTEMBER 16, 2024

Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets. The C-suite must prioritize creating these teams by providing them with the right resources, tools, and governance structures.

B2B 407

B2B Customer Experience Touchpoint B2C 407

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 93

Government Omnichannel CRM Technology 93

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 98

Government Customer Service Compliance CX 98

Intercom, Inc.

APRIL 23, 2018

When the current EU data protection laws were introduced in 1995, they were governing an industry that had just launched Internet Explorer 1 and DVDs. Compliance managers don’t want to slow engineers down, but rigorously keeping track of how data is handled throughout a product is essential.

Compliance 220

Compliance Legal Engineering Sales 220