Customer Experience Matrix

MARCH 3, 2019

By contrast, Informatica is very much a leader in enterprise data management, with a major presence in integration, Master Data Management (MDM), governance, and security. There have been some deals but the two biggest each came with an asterisk: Salesforce bought Datorama but positions it primary for campaign measurement and Arm Ltd.,

Unstructured Data 82

Unstructured Data Machine Learning Artificial Intelligence Government 82

Sprinklr

OCTOBER 20, 2021

Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Incorporate machine learning and AI to orchestrate customer interactions and provide superior customer experience. Learn more about Sprinklr Social Suites. Three key differentiators to look for.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also essential for the vendor to be transparent and proactive in sharing any compliance changes.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Doing CX Right

JULY 14, 2020

Sustaining Growth with Best Practices for Organizational Design & Governance. Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. New Models for Hiring, Retaining & Growing People for the Future. Fostering a Culture of Innovation. Going Virtual. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Lightico

APRIL 20, 2022

Driver’s license issued by a Canadian government authority. Under certain circumstances, the employer can even face a prison sentence for compliance lapses. At the same time, the last thing companies want is to implement compliance practices that slow down their operations, and take up valuable employer and employee time.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

VOZIQ

AUGUST 16, 2024

This talent includes technical knowledge in specific AI technologies, data science, data quality maintenance, domain expertise, and skills to monitor, maintain and govern the AI environment. Planning for this infrastructure needs to happen well in advance to implement AI effectively without compromising data security and compliance.

AI 40

AI Machine Learning Compliance Government 40

SurveySensum

DECEMBER 29, 2023

Managing Data Security and Privacy Compliance with stringent data privacy regulations and implementing robust security measures is imperative in safeguarding patient information. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Ethics and Governance of Artificial Intelligence for Health.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

1 to 1

JULY 3, 2024

As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. Organizations must implement robust data governance frameworks to manage data access, usage, and protection.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

SurveySensum

JULY 14, 2020

Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. She holds an MA gained through University College London, the top university for education in the world, and currently works as a Learning and Development Manager at Comm100. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

DECEMBER 12, 2019

New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. Industry-leading, enterprise-grade capabilities for governance. We are extending our ongoing commitment to deliver best-in-class security, compliance, and manageability.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Zendesk

JANUARY 18, 2024

The legal Implications of AI involve ensuring that AI systems follow the rules and laws set by governments. Creating laws that emphasize transparency in AI can ensure compliance with legal requirements. For instance, if an AI-powered software collects personal information without proper consent, it can violate privacy laws.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. It also cleans and standardizes the data, making it ready for analysis – all while ensuring compliance with healthcare privacy regulations. Why is it Important?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52