Intercom, Inc.

MARCH 25, 2021

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy.

Healthcare 268

Healthcare Compliance Government Technology 268

ECXO

JUNE 19, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. Implementing robust data governance practices is essential to ensure the responsible use of AI in product design.

AI 386

AI Customer Experience Legal Manufacturing 386

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Sprinklr

AUGUST 26, 2021

But, it’s important for brand teams to remember: if your messaging isn’t following your brand compliance guidelines, it can do more harm than good. It’s mission critical to maintain brand compliance requirements and avoid damaging posts that can, at best, throw your brand voice off and leave customers confused. By then, it’s too late.

Compliance 101

Compliance Social Media AI Government 101

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

Government 98

Government CX Omnichannel Social Media 98

Intercom

APRIL 29, 2025

Were committed to delivering the highest standards of security for our customers, and we’re proud to announce that were one of the first AI customer service platforms to have achieved ISO/IEC 42001:2023 certification the worlds first international standard focused on the governance of artificial intelligence management systems (AIMS).

AI 52

AI Artificial Intelligence Government Compliance 52

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

Government 97

Government Social Media Artificial Intelligence Legal 97

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 93

Government Omnichannel CRM Compliance 93

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 98

Government Customer Service Compliance CX 98

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

ProProfs

OCTOBER 9, 2018

Before we talk about the benefits of a well-structured healthcare LMS , let’s take a look at the importance of healthcare compliance training. To begin with… The rise of the EHR or Electronic Health Record has stressed more on observing stringent security and compliance measures within the industry.

Compliance 80

Compliance Healthcare Hospitality Hospitality 80

Comm100

DECEMBER 8, 2024

Safeguarding Data Privacy and Ensuring Compliance Higher ed chatbots often handle sensitive student information, including personal details, academic records, and financial data. Protecting this information is paramount to maintain trust and compliance with regulations such as the Family Educational Rights and Privacy Act (FERPA).

Gaming 52

Gaming Education Compliance AI 52

CommBox

AUGUST 10, 2021

According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . In 2018, McKinsey launched a customer-experience benchmarking survey of more than 20,000 citizens across 140 government services in 7 countries. Growing Demand for Digital Customer Service.

Government 52

Government Omnichannel Customer Service Compliance 52

Experience Investigators

MAY 11, 2021

Technology and Tools. Governance and Discipline. Many leaders want to jump straight ahead to the technology and tools they’ll use to manage CX. CXM is often wrongly defined as a technology platform when instead it should be defined as a way of doing business. Now consider technology and tools. Yes, we do.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Sprinklr

OCTOBER 5, 2021

In this guidance, the governing body is seeking to modernize the way financial firms define and deal with complaints from consumers and small businesses. But by not responding to them, you risk leaving other customers and prospects with a bad impression of your brand, and increasingly, regulatory penalties for non-compliance.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Logicalware

AUGUST 12, 2021

The compliance challenge. It was an area we were already exploring, however the restrictions governed by the virus made us prioritise this,” Darren Bass, Team Leader – Early Arrears Manager, explained. When approached for advice around secure payment solutions, Puzzel recommended integrating with its technology partner, PCI Pal.

Finance 97

Finance Compliance E-commerce Government 97

Comm100

FEBRUARY 15, 2022

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. In this blog, we’ll be looking at the ways that Comm100 Live Chat meets government requirements for accessibility. Read on to find out how you can bring accessibility to your government customer service. In the U.S.,

Government 52

Government Customer Service Compliance Technology 52

Sprinklr

OCTOBER 22, 2021

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.

Social Media 52

Social Media Compliance AI Government 52

ClearAction

APRIL 3, 2015

CX governance structure: what does the company need, according to the organization and customers? Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Governance: Do This, Not That.

Customer Experience 121

Customer Experience VOE Government Scorecard 121

PeopleMetrics

JANUARY 25, 2018

The National Institute of Standards and Technology (NIST) has published Special Publication 800-171 , Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations. NIST 800-171 applies to Controlled Unclassified Information (known as CUI) shared by the federal government with a nonfederal entity.

Education 78

Education Compliance Government CRM 78

ECXO

JUNE 25, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. Implementing robust data governance practices is essential to ensure the responsible use of AI in product design.

AI 156

AI Customer Experience Legal Manufacturing 156

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

ECXO

DECEMBER 20, 2023

They are investing in personalisation technology to hyperpersonalise experiences at scale , enhance their credibility with customers, improve efficiency and reduce waste. We all work in regulatory environments which govern the way we use data and protect customer privacy. The technology can understand intent, sentiment and emotion.

Customer Experience 156

Customer Experience B2B Machine Learning AI 156

Hodusoft

JANUARY 30, 2025

Voice Transcription: Voice transcription is the process that converts spoken words into written text using speech recognition technology. It helps businesses record, store, and analyze conversations for better documentation, compliance, and decision-making.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Zendesk

MAY 9, 2023

Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Moreover, this technology is available today. The world is changing and customer experience is shifting alongside. Meanwhile, consumer expectations continue to rise.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Hodusoft

JANUARY 8, 2025

In this blog, well explore how these technologies are transforming microfinance communication in South Africa and the Middle East, and how theyre helping to bridge the gaps in customer service, financial literacy, and access to services. Technological Access and Literacy A ITU report estimated internet usage in the Middle East at 51.6

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Lightico

FEBRUARY 11, 2024

Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. This often result in inefficiencies, delays, and increased risk of errors and non-compliance. The auto loan application and underwriting process stand as pivotal stages where caution and regulation are highest.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Sprinklr

OCTOBER 13, 2021

Without the right technology, this can be daunting and you run the risk of missing valuable opportunities to engage. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. . – Paulina Dudzinska , Co-operators.

Social Media 101

Social Media CXM Social Listening Compliance 101

PeopleMetrics

JANUARY 19, 2018

This market shift, combined with increasing government regulation, decreasing amounts of face-time with physicians, and a barrage of multi-million dollar lawsuits, has led forward-looking healthcare and pharmaceutical companies to begin shifting their focus away from products and more towards their ultimate customer – the patient.

Pharmaceutical 93

Pharmaceutical Healthcare Customer Experience Entertainment 93

ProProfs

JULY 1, 2018

According to the study, every industry is nowadays using LMS, be it Healthcare, Real estate, or Government organizations. However, the largest share of 12% is being used by the technology based companies. All you need to keep in mind is that to choose one that adheres to the compliance standards such as SCORM or Tin Can API.

Real Estate 83

Real Estate Compliance Social Media Healthcare 83

Zendesk

FEBRUARY 23, 2023

Serve your citizens with exceptional CX When most people think of a great customer experience (CX), interacting with a government agency is not exactly the first thing that comes to mind. Many government agencies have decades-old technology with disconnected data sources.

CX 52

CX Artificial Intelligence Government Social Media 52

Ameyo Callversations

MARCH 15, 2022

The shift towards remote resource and network management is also being supported through technology integration. WFH offers greater productivity, lower cost, and more opportunities for contact center businesses, which is why they are investing in scalable remote technology software. Problems with Technology Breakdown and Downtime.

Contact Center 52

Contact Center Compliance Government Technology 52

Customer Experience Matrix

FEBRUARY 14, 2008

DataFlux’s original core technology was a statistical matching engine that automatically analyzes input files and generates sophisticated keys which are similar for similar records. In fact, and this is what I find interesting, much of DataFlux’s focus is now on the larger issue of data governance. Back to governance.

Government 48

Government Compliance Engineering Start-ups 48

Qualtrics

SEPTEMBER 10, 2020

At a time when cloud security protocols are more important than ever, Qualtrics is continually expanding the scope of our security and compliance programs to ensure the highest levels of security are met for government agencies. To learn more about how Qualtrics is supporting government entities, please visit our website.

Government 26

Government Compliance Technology Technology 26

ProProfs

SEPTEMBER 23, 2019

The training can be on new technologies such as augmented analytics , emerging trends, or compliance requirements. Stay Up-to-Date With Changing Compliance Laws. Technological Training. Technology is one way to stay one step ahead of the competition. Assess & Meet Business Goals. HR Training Software.

Compliance 78

Compliance Legal Government Technology 78

Execs In The Know

FEBRUARY 17, 2025

Without these management tools AND a highly governed knowledge management system, GenAI systems are extremely limited in Customer Service environments. Regulatory Compliance: In many industries, there are strict requirements for information management that current AI models cant meet. If you dont believe me, ask Claude yourself.

Compliance 52

Compliance Government AI CX 52

Execs In The Know

FEBRUARY 17, 2025

Without these management tools AND a highly governed knowledge management system, GenAI systems are extremely limited in Customer Service environments. Regulatory Compliance: In many industries, there are strict requirements for information management that current AI models cant meet. If you dont believe me, ask Claude yourself.

Compliance 52

Compliance Government AI CX 52