Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Laura Lalama, Saludsa.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

JULY 15, 2018

VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. Here is how and why IP PBX is indispensable in healthcare.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Qualtrics

FEBRUARY 11, 2019

Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action. Consumerism in healthcare continues to grow. Technology will transform the healthcare experience. is transforming the healthcare experience.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

Neosperience

MARCH 18, 2020

The goal is to identify technological answers that support healthcare departments and doctors in such a difficult time. . Together with Neosperience, we have created a working group that can develop screening algorithms with which to assist healthcare personnel. Data collected anonymously in compliance with privacy legislation.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

Customer Experience Matrix

JUNE 17, 2019

From its initial base in retail and media, it has spread to new industries including travel, financial services, B2B, telecommunications, healthcare, and education. Other specialists now focus on mid-size or small businesses and in particular geographic regions.

Compliance 83

Compliance Engineering Start-ups Retail 83

Lightico

JULY 4, 2021

Electronic reports and signatures provide a management strategy in healthcare that can improve the efficiency of a first report of injury. The adoption of eSignatures can cut the processing time and therefore reduce the burden of cost of injury on the healthcare system. Improve the Accuracy of Information. Integrate Stakeholders.

Healthcare 52

Healthcare Legal Hospitality Hospitality 52

ProProfs

MAY 17, 2019

Organizations across the world rely on such platforms to conduct different training programs such as sales training , onboarding, refresher course, compliance training or any other training. Compliance Training. Stay on Top of Compliance Requirements – Effective training helps you stay compliant. Equipping Employees for Success.

Compliance 40

Compliance Hospitality Hospitality Education 40

The Success League

FEBRUARY 19, 2025

Healthcare: The Challenge of In-Person Relationships Healthcare organizationsincluding hospitals and private practiceshave traditionally relied on in-person sales and account management. Implications for CS: CSMs must be well-versed in compliance boundariesknowing where product guidance ends and financial advising begins.

Construction 52

Construction Finance Healthcare Education 52

Qualtrics

OCTOBER 7, 2021

With the new executive mandate enforcing COVID-19 workforce vaccination and testing requirements for many businesses across the US, how can you ensure compliance while also navigating PHI, PII, and HIPAA requirements? What is HIPAA? Who are covered entities under HIPAA? Please see this reference on covered entities from the U.S.

Healthcare 26

Healthcare Compliance Hospitality Hospitality 26

SurveySensum

JULY 14, 2020

He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

JUNE 15, 2023

Healthcare customer service rep resume example Image source Healthcare is a highly specialized industry, and customer service representatives must adapt to its distinct needs. Do: Address industry-specific criteria, like HIPAA compliance. Don’t: Add clutter to sections that might detract from more pertinent details.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Qualtrics

NOVEMBER 10, 2021

We’re launching two patient experience solutions and built-in benchmarks to help healthcare providers shift to modern patient experience management. Moving beyond mail-based feedback with omnichannel distribution and methodology to collect real-time feedback based on patients’ preferences, wherever they are in their healthcare journey.

Healthcare 26

Healthcare Compliance NPS Hospitality 26

ProProfs

OCTOBER 4, 2022

Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. What are Employee Compliance Assessments? You may ask. . It’s simple. .

Compliance 52

Compliance Finance Government Agriculture 52

Beyond Philosophy

DECEMBER 6, 2017

In particular, nudges don’t seem to be making much headway in medication compliance. Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.”

Hospitality 143

Hospitality Hospitality Healthcare Compliance 143

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense changes in terms of digital health due to Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

ProProfs

AUGUST 8, 2022

Minimize compliance risk. Not adhering to safety compliance regulations can expose your company to huge business risks, including loss of revenue, business opportunities, reputation, and market value. . promote and establish safety compliance. Key Industries: Healthcare, education, firefighting, law enforcement .

Construction 52

Construction Transportation Healthcare Manufacturing 52

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. But how exactly does text analytics software transform healthcare, and why is it so crucial in todays data-driven medical landscape? What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

CommBox

JANUARY 30, 2025

By Michal Raz, Head of Partners at CommBox After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. million members, exemplifies successful digital transformation in healthcare.

Healthcare 52

Healthcare Compliance AI Hospitality 52