ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

SurveySensum

MARCH 10, 2025

Impact – Stronger customer relationships, better product innovation, and a customer-centric approach to business strategy. Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Read on to see how three healthcare companies are creating better customer experiences. 1: Adapt to changing patient needs in the virtual world.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

Gainsight

AUGUST 18, 2022

ADP describes itself as “ a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise.” As you can imagine, they have a wealth of customer data.

Scorecard 23

Scorecard Healthcare Compliance Gaming 23

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Callminer

SEPTEMBER 1, 2020

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Lightico

JANUARY 31, 2022

Increasing competition and savvier healthcare consumers have made patient experience a competitive pre-requisite for healthcare providers, including systems, medicare providers, and dental service organizations (DSOs). Needlessly Slow & Complex Enrollment Hurts Both Patients & Healthcare Staff.

Healthcare 52

Healthcare Compliance Legal Contact Center 52

Lightico

FEBRUARY 7, 2022

Engaging and motivating patients to be more proactive in adhering to treatments, preventions and services that can improve their health and well-being is vital to providers to improve healthcare outcomes and greatly reduce strain and costs on the system through successful prevention. Condition-specific education and remote monitoring.

Healthcare 52

Healthcare Compliance Education Contact Center 52

CommBox

OCTOBER 5, 2021

GDPR security compliance. Commbox’s WhatsApp chatbots successfully scaled up customer communication for leading brands in various industries such as telecom, finance, retail, healthcare and more. Commbox offers an innovative solution for customer interactions, creating a holistic customer communication experience.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Comm100

APRIL 26, 2022

Coupled with this, private sector innovation within the customer service space has grown expectations as today’s consumers enjoy fast, seamless, and convenient support wherever they are. HIPAA – The security standard for the healthcare industry, protecting personal health information.

Government 98

Government CX Omnichannel Social Media 98

SurveySensum

DECEMBER 29, 2023

In today’s dynamic healthcare landscape, enhancing the patient journey stands as a paramount goal. Recognizing this significance, healthcare institutions are increasingly turning to a powerful solution. Recent statistics underscore the pivotal role patient experience plays in defining the quality of care provided.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Zendesk

APRIL 7, 2023

What are the chances that we’ll be able to make something that can keep up with Zendesk’s innovation?’” Security and compliance become too complex to manage Security and compliance are critical for all businesses. Compliance is a shared responsibility, and it helps to have an experienced partner you can trust.

Compliance 52

Compliance AI Gaming Start-ups 52

Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CallCare

MAY 10, 2024

Companies can reassign their internal workforce to focus on higher-value tasks, encouraging a culture of innovation and development. Sectors such as healthcare, education, and manufacturing have seen significant cost savings and efficiency improvements through outsourcing.

Education 52

Education Manufacturing Finance Healthcare 52

Customer Bliss

MARCH 1, 2019

Thales also walks us through an example of a healthcare industry disruption. He shares that with Amazon’s desire to go into the healthcare industry, the company recently purchased Pillpack. Pillpack makes compliance easy for consumers, which is something that benefits the whole industry.

E-commerce 58

E-commerce Healthcare Compliance Customer Journey Map 58

Lightico

JUNE 29, 2023

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

CommBox

AUGUST 10, 2021

The private sector, on the other hand, demonstrates how innovation can enhance customer service and satisfaction. Keep in touch with your citizens through an innovative customer relations management platform. Commbox holds the highest security standards and owns GDPR compliance. © Photomall | Dreamstime.com. In Conclusion.

Government 52

Government Omnichannel Customer Service Compliance 52

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

The Success League

FEBRUARY 19, 2025

Healthcare: The Challenge of In-Person Relationships Healthcare organizationsincluding hospitals and private practiceshave traditionally relied on in-person sales and account management. Implications for CS: CSMs must be well-versed in compliance boundariesknowing where product guidance ends and financial advising begins.

Construction 52

Construction Finance Healthcare Education 52

ProProfs

DECEMBER 1, 2021

HIPAA Compliance Training for Healthcare Professionals. Training in the healthcare industry remains incomplete with a program on HIPAA or The Health Insurance Portability and Accountability Act. According to it, healthcare workers cannot disclose confidential information without the knowledge or consent of patients.

Healthcare 52

Healthcare Compliance Start-ups Education 52

ProProfs

JUNE 26, 2023

These programs can cover many subjects, including business, healthcare, technology, education, and more. Life Winks LLC, a childhood innovation and family sustainability center, was looking for an easy way to certify and license people with the intellectual property (IP) that the company owned. Wondering how and why?

Compliance 52

Compliance Education Start-ups Social Media 52

Hodusoft

FEBRUARY 22, 2024

More Focus on Innovation: When businesses outsource their IT services to MSPs, they can focus more on their core areas and be more innovative. The innovation is not just limited to their core products or services but also in several other areas. They also don’t need to hire and maintain a dedicated IT team for the purpose.

Innovation 52

Innovation Technology Technology Gaming 52

Hodusoft

OCTOBER 26, 2023

Legitimate calls Some sectors, such as healthcare or finance, benefit from STIR/SHAKEN more than other sectors. Compliance with regulations Would it surprise you to know that STIR/SHAKEN helps service providers to comply with legal and regulatory requirements? Experience the future of communication with Stir Shaken in our HoduPBX.

Government 52

Government Compliance Education Engineering 52

Qualtrics

NOVEMBER 19, 2019

HR is not just about compliance; it’s about shaping an experience for people.”. If you get people right, you’re going to have the best innovation, best technology, and best products.”. Read more: Why HR is the ‘secret sauce’ for innovation. Read the full United Healthcare story.

Healthcare 31

Healthcare Retail CX Compliance 31

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Used for education, healthcare, and business assessments. Offers seamless customization to personalize quizzes with company logo, 100+ themes, backgrounds, and fonts.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Used for education, healthcare, and business assessments. Offers seamless customization to personalize quizzes with company logo, 100+ themes, backgrounds, and fonts.

Education 52

Education Text Analytics CRM Social Media 52

SugarCRM

AUGUST 10, 2023

Here’s what demands such tools should meet to satisfy both business and IT needs: Product resilience Low administration efforts Predictable Costs Integrations Configuration vs. Customization Security and Compliance But let’s see more details on each of these points. It meets your business needs as your company grows.

CRM 26

CRM Compliance Invoicing Healthcare 26

InteractionMetrics

MARCH 20, 2025

The platform continuously innovates, rolling out 400+ new features annually, and even offers AI Experience tokens so you can add AI-driven capabilities without extra infrastructure. Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps.

CX 52

CX Social Media Contact Center Compliance 52

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense changes in terms of digital health due to Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

Qualtrics

MAY 13, 2020

The most prominent EX priorities here are employee readiness to return (or whether to return at all), employee health and wellbeing, workspace distancing adjustments and the many new legal and compliance issues organizations face in doing so. This is the stage where we have witnessed the most innovation when it comes to employee listening.

Healthcare 29

Healthcare Retail Legal Manufacturing 29

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. Beware of falling into the trap of exclusively going for easy money, snacking-type opportunities. Paul: Yeah.

Start-ups 228

Start-ups Engineering Healthcare Sales 228

CommBox

JANUARY 30, 2025

By Michal Raz, Head of Partners at CommBox After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. million members, exemplifies successful digital transformation in healthcare.

Healthcare 52

Healthcare Compliance AI Hospitality 52

Lightico

DECEMBER 3, 2024

The big challenge IT and development teams face is continuous innovation. For Chief Technology Officers, (CTOs), Chief Innovation Officers (CIOs), and Chief Operations Officers (COOs), this challenge is a roadblock to delivering truly agile development processes and the seamless experiences customers expect.

Compliance 52

Compliance Innovation Legal Customer Expectations 52