eglobalis

MARCH 4, 2025

Virtual assistants and chatbots now handle millions of banking inquiries, healthcare questions, and retail service requests, promising faster responses and 24/7 availability. Industry-Specific Virtual Assistants (Banking, Healthcare, Retail) AI agents are becoming increasingly specialized to meet industry-specific needs.

AI 199

AI Sentiment Analysis Contact Center Healthcare 199

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

Lumoa

APRIL 28, 2024

The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise. Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience. Love it when that happens.) Tabitha was a big part of that. Concur is also a SaaS company.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Callminer

OCTOBER 22, 2019

Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. Compassion should be one of the most important considerations when looking for healthcare call center companies. Are the agents friendly and compassionate?

Contact Center 203

Contact Center Healthcare Sales AI 203

InteractionMetrics

MARCH 20, 2025

Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Pricing Custom plans for hybrid cloud and compliance needs.

CX 52

CX Social Media Contact Center Compliance 52