Gainsight

MARCH 25, 2020

Obviously the hotel (and hospitality more broadly) industry is impacted severely in this climate, but what’s notable is that the message is heartfelt, vulnerable, timely, factual, decisive, and action-oriented. Businesses see regulatory crises (especially in highly regulated industries like financial services, compliance, etc.),

Hospitality 143

Hospitality Hospitality Social Media Manufacturing 143

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lightico

MARCH 30, 2022

The healthcare industry is bound by complex compliance requirements and an intricate network of players (e.g., It’s all too easy to fall back on physical paperwork and wet signatures to ensure HIPAA compliance and avoid liabilities. Why Wet Signatures are a Problem for Healthcare. doctors, nurses, patients, insurance companies).

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Lightico

JUNE 21, 2021

The healthcare industry is bound by complex compliance requirements and an intricate network of players (e.g., It’s all too easy to fall back on physical paperwork and wet signatures to ensure HIPAA compliance and avoid liabilities. Traditional Signatures Prolong Time to Completion. doctors, nurses, patients, insurance companies).

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

ProProfs

JANUARY 9, 2019

Over the years, LMS solutions have demonstrated their efficacy as training tools in hospitals and clinics. You can easily plug in cultural sensitivity courses into an LMS for compliance training. Cost reduction is one of the main advantages for embracing a healthcare LMS. Pharmaceutical Education.

Healthcare 55

Healthcare Education Pharmaceutical Hospitality 55

Hodusoft

SEPTEMBER 30, 2021

Healthcare call center software is set to become more sophisticated to keep up with the changing ecosystem and the need for a holistic hospital call center. . To make communication a seamless process, many hospitals are adopting healthcare contact center software. Post-Covid Reality: Healthcare contact and call center software.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Neosperience

MARCH 18, 2020

Alberto Barosi , Head of Non-Invasive Cardiovascular Diagnostics at Luigi Sacco Hospital of Milan , an expert in the field of diagnostic ultrasound, contributed to the realization of the project. The initiative involves a pool of Covid Hospitals in the provinces of Milan, Bergamo, and Brescia. .

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

Customer Experience Matrix

JUNE 17, 2019

Industry-specialist vendors are appearing with prebuilt data models, integrations with industry systems (such as point of sale in retail or reservations for hospitality), and staff expertise. Other specialists now focus on mid-size or small businesses and in particular geographic regions.

Compliance 83

Compliance Engineering Start-ups Retail 83

Lightico

APRIL 20, 2022

For individuals under the age of eighteen, the following documents may be used to establish identity: School record or report card; Clinic, doctor or hospital record or. Under certain circumstances, the employer can even face a prison sentence for compliance lapses. Trusted traveler documentation. Daycare or nursery school record.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

Hodusoft

JULY 15, 2018

Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. Independent practitioners as well as doctors serving in a hospital can use this feature to hold a video chat with a patient, view his condition and offer advice.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Qualtrics

FEBRUARY 11, 2019

Reaching this segment through mobile phones to better understand how to influence care access, compliance, and lifestyle management will help raise the bar for health management of the chronically ill and/or socioeconomically challenged.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

Gainsight

NOVEMBER 16, 2022

ReviewPro is an end-to-end guest experience platform that serves the global hospitality industry. . The company specializes in business information and provides solutions for credit risk, compliance, data management, and more. They create a stunning guest experience that empowers world-class hoteliers to do their best work with ease.

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Zendesk

SEPTEMBER 23, 2022

Someone in the middle of a hospital may prefer a messaging or chat interface for privacy. The challenge is complex: making it easier for healthcare consumers (which is most people, at some point) to get what they need, and making it easier for those on the front lines of customer service to facilitate that for them.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Intercom

OCTOBER 10, 2024

I’m the Senior Director of Global Support for our hospitality business and have been in the customer service space for about 18 years. We also made sure that we engaged our internal legal and security teams to ensure compliance. We were very open with the business and brought everyone on the journey with us.

AI 96

AI Innovation Customer Service Start-ups 96

Gainsight

JUNE 9, 2020

The Boardroom is paying increasing attention to security and compliance. According to Enrique Salem, the boardroom is paying much closer attention to what’s happening from a security and compliance perspective. We took away from the conversation 5 key lessons that can help Security companies thrive during this time: 1.

Compliance 52

Compliance Transportation Hospitality Hospitality 52

ProProfs

MAY 17, 2019

Organizations across the world rely on such platforms to conduct different training programs such as sales training , onboarding, refresher course, compliance training or any other training. Compliance Training. Stay on Top of Compliance Requirements – Effective training helps you stay compliant. Equipping Employees for Success.

Compliance 40

Compliance Hospitality Hospitality Education 40

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. The swift movement was expected to come with a cost but no data breach, no compliance failure, and no drop in productivity. Ensures better compliance, which is often bound by time. Ensures compliance at all levels.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Zendesk

MAY 2, 2022

While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. As the company expanded to larger customers with more complex needs, Zendesk helped Luma Health drop their wait times by 30 percent, raise CSAT by 5 points, and maintain compliance.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

Ameyo Callversations

MAY 19, 2022

For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. AI Chatbot and its Importance.

AI 52

AI Sales Artificial Intelligence ML 52

SurveySensum

JULY 14, 2020

He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Laura Bowyer has a proven track record of creating customer-centric cultures within FMCG and Hospitality and is currently heading the Customer Excellence of KFC. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lightico

JULY 4, 2021

Hospitals and practitioners are often held accountable by law for their accuracy and completeness of medical records thus, documents are required to be reviewed and signed. Improve the Accuracy of Information.

Healthcare 52

Healthcare Legal Hospitality Hospitality 52

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector. FluentStream.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Hodusoft

OCTOBER 2, 2024

By leveraging our sophisticated call and contact center solutions, many healthcare maintenance organizations (HMOs) and hospitals have succeeded in enhancing their operations. Ensuring Regulatory Compliance AI can analyze documentation practices and alert organizations to potential compliance issues, ensuring adherence to regulations.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Zendesk

JUNE 15, 2023

Violating HIPAA or insurance standards can have grave repercussions for the hospital and the patients, so a reviewer will want to know that the applicant takes it seriously. Do: Address industry-specific criteria, like HIPAA compliance. Don’t: Disclose sensitive information. Do: Incorporate customer service best practices.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

The Success League

FEBRUARY 19, 2025

Healthcare: The Challenge of In-Person Relationships Healthcare organizationsincluding hospitals and private practiceshave traditionally relied on in-person sales and account management. Implications for CS: CSMs must be well-versed in compliance boundariesknowing where product guidance ends and financial advising begins.

Construction 52

Construction Finance Healthcare Education 52

Qualtrics

OCTOBER 7, 2021

With the new executive mandate enforcing COVID-19 workforce vaccination and testing requirements for many businesses across the US, how can you ensure compliance while also navigating PHI, PII, and HIPAA requirements? Who are covered entities under HIPAA? Please see this reference on covered entities from the U.S.

Healthcare 26

Healthcare Compliance Hospitality Hospitality 26

Qualtrics

NOVEMBER 10, 2021

By managing regulatory compliance and experience management programs in a single, modern platform, you can deliver differentiated experiences across the entire patient journey, driving better outcomes and satisfaction for patients, their families, and your employees. Turning measurement into action.

Healthcare 26

Healthcare Compliance NPS Hospitality 26

ProProfs

OCTOBER 4, 2022

Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. What are Employee Compliance Assessments? You may ask. . It’s simple. .

Compliance 52

Compliance Finance Government Agriculture 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Beyond Philosophy

DECEMBER 6, 2017

In particular, nudges don’t seem to be making much headway in medication compliance. Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.”

Hospitality 143

Hospitality Hospitality Healthcare Compliance 143

Lightico

DECEMBER 20, 2021

death certificate for life insurance claims, hospital bills for health insurance claims). Unlike consumer apps, insurance apps must worry about compliance in many if not most steps required by customers. Typically, they must also: Provide a copy of their government-issued ID. Provide supporting documents from multiple sources (e.g.

Hospitality 98

Hospitality Hospitality Start-ups Sales 98

ProProfs

JANUARY 30, 2023

For example, here’s what learning expert Matthew Tang says about the frequency of refresher assessments for compliance training. For example: High-risk area – Hospital setting: Infection prevention and mortality rate are directly related. If employees don’t meet compliance measures, people can die.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

ProProfs

OCTOBER 18, 2022

You can use corporate training assessments to enhance employees’ job-specific or soft skills and assess and improve their knowledge of policies, procedures, compliance , etc. . Promote compliance. Explore Compliance Assessments. Interactive question formats, such as order list and hotspot . View This Assessment.

Compliance 52

Compliance Start-ups Retail Hospitality 52

Lightico

NOVEMBER 3, 2021

death certificate for life insurance claims, hospital bills for health insurance claims), and consenting to binding terms and conditions. Here 4 main reason why: 1.) eSign apps are incomplete : esignature apps cover one step of many a customer needs to complete when applying for a new insurance policy or making a claim.

Contact Center 52

Contact Center Touchpoint Hospitality Hospitality 52

ProProfs

AUGUST 8, 2022

Minimize compliance risk. Not adhering to safety compliance regulations can expose your company to huge business risks, including loss of revenue, business opportunities, reputation, and market value. . promote and establish safety compliance. Key Industries: Chemical, manufacturing, hospitality, education, healthcare .

Construction 52

Construction Transportation Healthcare Manufacturing 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52