ECXO

OCTOBER 23, 2024

Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR. Result : Azure’s privacy tools helped companies ensure compliance with GDPR, with fewer data breaches and improved customer trust. The post Customer Service + AI = Customer Success 3.0

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

AI 386

AI Customer Experience Legal Manufacturing 386

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. This has pushed the sector to innovate beyond sending out more survey forms. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. Plus, we achieved PCI SAQ D compliance For Merchants. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

Intercom, Inc.

OCTOBER 4, 2018

Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. We aim to constantly deliver the most innovative products to our customers but we know that your trust is fundamental to everything we do. Why does SOC 2 compliance matter?

Compliance 91

Compliance Innovation Engineering 91

ECXO

AUGUST 19, 2024

Data Privacy and Compliance : Adhering to data privacy regulations while collecting and analyzing customer data can be complex. Samsung (South Korea) : Rigorous A/B testing frameworks optimize both software and hardware solutions, ensuring innovative and user-friendly products.

Customer Experience 369

Customer Experience Customer Journey Map Net Promoter Score B2B 369

ECXO

JUNE 11, 2024

Ensuring transparency and obtaining employee consent for data usage are essential steps in building trust and compliance with regulations. As AI technologies continue to evolve, their potential to transform the employee experience will only grow, offering new avenues for innovation and growth.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

CommBox

NOVEMBER 19, 2024

This investment follows PSG Equity’s original 2021 investment and will be used to help expand CommBox’s global footprint and enhance its innovative AI-powered solution. CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18],

AI 52

AI Customer Experience Healthcare Compliance 52

SugarCRM

MARCH 22, 2018

It’s not just about meeting regulatory compliance. These new features will help companies that use SugarCRM products carry out their data privacy responsibilities as solid corporate citizens (and enable GDPR compliance along the way). our goal isn’t to make product enhancements just so organizations can get in compliance.

Compliance 53

Compliance Innovation CRM Legal 53

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

ECXO

APRIL 2, 2021

Previously, Dr. Marcell Vollmer was the Chief Innovation Officer at Celonis, a company that is turning processes into extraordinary friction-less experiences through process mining. Vollmer is one of the leading global authorities in Supply Chain procurement experience. Please click here to reserve your space.

Compliance 156

Compliance Innovation Technology Technology 156

Win the Customer

DECEMBER 23, 2024

As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. Key Considerations for Product Managers: Data Privacy and Security: Ensure that all customer data is collected, stored, and used responsibly and ethically, in compliance with relevant regulations (e.g.,

AI 59

AI Customer Service E-commerce Social Media 59

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Callminer

MAY 12, 2020

To learn how innovative software tools can improve the customer experience across multiple customer engagement channels, download our white paper, The Guide to Customer Engagement Analytics. Compliance Features. Choose Partners, Not Providers.

Compliance 182

Compliance CRM Legal Customer Relationship Management 182

Comm100

DECEMBER 8, 2024

AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience. Safeguarding Data Privacy and Ensuring Compliance Higher ed chatbots often handle sensitive student information, including personal details, academic records, and financial data.

Gaming 52

Gaming Education Compliance AI 52

The DiJulius Group

OCTOBER 19, 2022

We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. The post Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance appeared first on The DiJulius Group. Read Full Article.

Compliance 52

Compliance Contact Center Omnichannel Innovation 52

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

DMG Consulting

DECEMBER 3, 2024

2024 was an amazing year for CX market innovation, but 2025 is shaping up to be the year when companies start to realize quantifiable benefits from these investments. We at DMG Consulting appreciate and thank you for being part of our community.

CX 59

CX Artificial Intelligence Outlook AI 59

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

SurveySensum

MARCH 10, 2025

Impact – Stronger customer relationships, better product innovation, and a customer-centric approach to business strategy. Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. ” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. Sales Pursuits.

Contact Center 207

Contact Center Finance AI Innovation 207

ECXO

JULY 26, 2023

Data security and compliance should be prioritised to protect sensitive customer information. We aim to educate executives, leaders, creator, innovators, investors, and CX practitioners and companies while generating a unified customer experience model responding to the European regional focus and challenges. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Logicalware

JUNE 20, 2022

This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. Through innovative, cloud-native technology, payment security can be achieved in a way that allows consumers to interact and complete transactions, securely, in the way they wish. A significant change in version 4.0 PCI DSS v4.0

Compliance 52

Compliance Finance Omnichannel CRM 52

SugarCRM

DECEMBER 10, 2017

Any company, regardless of its geographical location, that processes the data of EU residents needs to ensure they are in compliance with GDPR mandates. To achieve compliance, a number of processes and procedures must be put in place when it comes to handling the data of any EU residents. Act now for ongoing success.

Compliance 50

Compliance CRM Customer Journey Map Customer Relationship 50

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

E-commerce 130

E-commerce Innovation Compliance AI 130

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). Compliance and Ethical Practices: Adhere to data protection regulations and ensure AI systems are fair and unbiased. The key to success lies in balancing technological innovation with customer trust.

AI 97

AI Artificial Intelligence CX VOC 97

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. Brex makes it simple for founders and startups to manage spending and ensure compliance. There are global compliance and payroll hurdles that make things super complex.

Compliance 163

Compliance Finance Engineering Start-ups 163

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. The team’s remit covers: security and abuse; governance risk and compliance; and IT. Shipping quickly and securely. Continuous risk management. Intercom is no exception.

Compliance 118

Compliance Engineering Education Government 118

Logicalware

AUGUST 9, 2023

This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities. Compliant hybrid cloud architecture for European Data residency Data security and compliance with regulations are important concerns for our customers.

Innovation 52

Innovation AI Customer Experience Case Management 52

Lightico

AUGUST 2, 2021

Innovation is about more than technology. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field. These are the people worthy of the title “Innovator.”. Introducing Lightico’s Top 100 Auto Finance Innovators Award.

Finance 52

Finance Innovation Compliance Sales 52

Intercom

OCTOBER 10, 2024

We also made sure that we engaged our internal legal and security teams to ensure compliance. . “We were very open with the business and brought everyone on the journey with us” I think us being very forthcoming with the results and the data as we were getting it also helped.

AI 96

AI Innovation Customer Service Start-ups 96

Execs In The Know

MARCH 7, 2024

In turn, big data serves as the lifeblood of generative AI, providing the raw material for actionable insights and data-driven innovations. From risk assessment and compliance to regulatory reporting and beyond, AI-driven strategies are ushering in a new era of streamlined and data-based operational excellence.

AI 111

AI Actionable Insights Innovation Compliance 111

Sprinklr

OCTOBER 5, 2021

But by not responding to them, you risk leaving other customers and prospects with a bad impression of your brand, and increasingly, regulatory penalties for non-compliance. Check out what today’s compliance and escalation management systems look like when reimagined from the digital perspective.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Lightico

JANUARY 3, 2022

Moreover, siloed solutions demand manual data management from your IT staff and can open up major data integrity issues that can risk non-compliance issues. Important features and updates can fail at the wrong time, undermining the intended customer experience.

Touchpoint 97

Touchpoint Innovation Compliance Contact Center 97

Customer Experience Matrix

APRIL 13, 2018

That’s especially true if consumers decide they don’t trust the government to enforce data protection standards but, following the distributed authority model, instead demand transparency so they can verify compliance to “self-enforce” the rules for themselves. both firms with corporate trust issues of their own, ironically.

Innovation 48

Innovation Artificial Intelligence Government Legal 48

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59