Zendesk

MAY 9, 2023

New capabilities announced today include: Intelligent triage: Uses intent detection, language detection, and sentiment analysis to automatically classify incoming customer issues and create powerful intelligent workflows and reporting, leveraging these insights. We’re excited to embark on this journey of intelligent CX together.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CommBox

DECEMBER 14, 2023

One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. This bullet point will highlight the tangible impact that poor customer support can have on businesses and the urgency for innovative solutions to address these challenges.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Gainsight

AUGUST 23, 2024

Together, Gainsight and Staircase AI will deliver AI that eliminates surprises and removes grunt work for CS teams with real-time, unbiased conversational sentiment analysis and insights. A Human-First AI Approach Human-First AI is not just a buzzword; it is the core ethos driving our innovation.

AI 52

AI Sentiment Analysis Compliance Government 52

Gainsight

AUGUST 23, 2024

Together, Gainsight and Staircase AI will deliver AI that eliminates surprises and removes grunt work for CS teams with real-time, unbiased conversational sentiment analysis and insights. A Human-First AI Approach Human-First AI is not just a buzzword; it is the core ethos driving our innovation.

AI 52

AI Sentiment Analysis Compliance Government 52

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. ” With innovative technologies like AI, BPO contact centers are experiencing a profound change in the way they operate and deliver services. This leads to better outcomes.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

DECEMBER 21, 2023

A seamless blend of technological innovations with human interaction reveals the intricacies of challenges and opportunities faced by financial enterprises. Innovative features such as sentiment analysis and speech recognition are instrumental in elevating customer engagement, resulting in higher satisfaction rates.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

CSAT.AI

FEBRUARY 5, 2020

With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. The Power of QA/Compliance Automation. The tool can be used to monitor agents for compliance to policies. Sadness and exhaustion over QA is so 2019. This is the new roaring twenties. Welcome to CSAT.AI With CSAT.AI

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations. The post What is AI as a service (AIaaS)?

AI 52

AI ML Machine Learning Artificial Intelligence 52

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

JULY 3, 2024

It tells them what they’re doing right, what needs fixing, and where they can innovate. Tools must comply with data protection regulations like GDPR to ensure legal compliance. That’s what running a business without genuine feedback is like. Honest feedback is like a roadmap for businesses.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

InteractionMetrics

MARCH 20, 2025

The platform continuously innovates, rolling out 400+ new features annually, and even offers AI Experience tokens so you can add AI-driven capabilities without extra infrastructure. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises. Pricing Custom plans for hybrid cloud and compliance needs.

CX 52

CX Social Media Contact Center Compliance 52

CSAT.AI

AUGUST 21, 2019

Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. Innovation and leadership don’t come from head down rule following, but from challenge and disruption. Why Fewer Female Executives? Copyright : lightwise. Women sacrifice getting ahead to be liked. Take the test.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Customer Insights and AI Capabilities Qualtrics: Qualtrics is known for its advanced analytics features for using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

DECEMBER 17, 2024

SugarCRM, on the other hand, is best suited for sales-led businesses that need easily configured workflows, advanced integrations, AI capabilities, and strict security compliance at affordable prices. SugarCRM SugarCRM offers customizable, high-level data protection with extensive access controls and compliance certifications.

Compliance 26

Compliance CRM ML Finance 26