ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

ECXO

OCTOBER 23, 2024

VtT (Voice to Text) technologies are a great add-on to the sentiment analysis as very often call logs that require manual input from the agent might miss some important points of the interaction. Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Technology in itself doesn’t make the difference. But, technology on its own does not make the difference.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

ECXO

APRIL 2, 2021

Previously, Dr. Marcell Vollmer was the Chief Innovation Officer at Celonis, a company that is turning processes into extraordinary friction-less experiences through process mining. Vollmer is one of the leading global authorities in Supply Chain procurement experience. Please click here to reserve your space.

Compliance 156

Compliance Innovation Technology Technology 156

eglobalis

DECEMBER 11, 2024

Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design. Robust data governance practices are necessary for legal and ethical compliance.

CX 213

CX Customer Journey Map Compliance Social Media 213

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. ” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. Sales Pursuits. “[…]a U.S.

Contact Center 207

Contact Center Finance AI Customer Service 207

Callminer

MAY 12, 2020

The existing body of tools, technology and assorted integrations that your company already has at its disposal should be taken into consideration before you make a final decision on a new tool to bring into your ecosystem. Compliance Features. Call Center Monitoring Solutions. Consider Current Infrastructure.

Compliance 182

Compliance CRM Legal Customer Relationship Management 182

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. As Saurabh explains, “We are seeing the actual value is delivering very fast control checks…using smart search, identifying hot points, automating compliance, etc.

E-commerce 130

E-commerce Innovation Compliance AI 130

The DiJulius Group

OCTOBER 19, 2022

We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. The post Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance appeared first on The DiJulius Group. Read Full Article.

Compliance 52

Compliance Contact Center Omnichannel Innovation 52

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. Mercury is a financial technology company that provides banking* made with startups in mind. Mercury is a financial technology company, not a bank. Mercury – Banking.

Compliance 163

Compliance Finance Engineering Start-ups 163

Logicalware

JUNE 20, 2022

This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. supports the use of different technologies, such as cloud-based hosting services, by introducing more flexible wording around requirements and adding intent statements to address the evolving threats to the payment ecosystem.

Compliance 52

Compliance Finance Omnichannel CRM 52

Sprinklr

OCTOBER 5, 2021

Taking into account the trajectory that industry regulators are beginning to set out for dealing with the digitally connected customer, what technology capabilities do organizations need to enable their success? Complaints management technology can help you provide a truly unified customer experience online.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Sprinklr

AUGUST 24, 2021

It is a powerful tactic which, if done well using the right technology, can empower sales teams to leverage social media to grow their networks, raise awareness, find prospective clients, nurture business relationships, and generate business leads. That will go a long way in making the program a favorite with compliance and audit partners.

Social Media 111

Social Media Social Listening CXM Compliance 111

Comm100

NOVEMBER 14, 2023

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for the staff operating behind the scenes. Compliance is Just the Beginning Legal compliance with standards such WCAG is often the initial motivator for companies to adopt accessible software.

Technology 52

Technology Technology Legal Compliance 52

Lightico

AUGUST 2, 2021

Innovation is about more than technology. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field. These are the people worthy of the title “Innovator.”. Introducing Lightico’s Top 100 Auto Finance Innovators Award.

Finance 52

Finance Innovation Compliance Sales 52

Logicalware

AUGUST 9, 2023

At Puzzel, we have long believed in the transformative power of AI and have invested in cutting-edge AI technologies since day one. This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities.

Innovation 52

Innovation AI Customer Experience Case Management 52

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Lightico

JANUARY 3, 2022

Moreover, siloed solutions demand manual data management from your IT staff and can open up major data integrity issues that can risk non-compliance issues. Consolidating vendors with the right technology helps CIOs drive efficiencies, cut the fat out of their operations , and simplify management both for technical and business objectives.

Touchpoint 97

Touchpoint Innovation Compliance Contact Center 97

Hodusoft

OCTOBER 4, 2023

Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors. Improved ROI: Businesses that invest in cost-efficient communication technologies can track the return on investment (ROI) more effectively.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

MattsenKumar

JUNE 6, 2021

Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. Call Center Technology Trends.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Zendesk

MAY 9, 2023

Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Moreover, this technology is available today. The world is changing and customer experience is shifting alongside. Meanwhile, consumer expectations continue to rise.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Comm100

APRIL 21, 2022

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Technology 59

Technology Technology Compliance Start-ups 59

CommBox

AUGUST 4, 2021

Technology and Customers in the Financial Industry. To understand which challenges the financial industry face today, we need to look back at recent years’ technological developments and customer habits. . Technology is changing the financial industry from within. © Nguoilangbat | Dreamstime.com.

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

Logicalware

JANUARY 19, 2024

In addition, Housing Associations have to report on gas, fire and other statutory safety checks, indicating an easier and more streamlined process for amending these visits will help drive compliance levels. If this article resonates with your current situation, I am here to help.

Technology 52

Technology Technology Compliance Omnichannel 52

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Sprinklr

AUGUST 12, 2021

This transformation has particularly impacted financial institutions for several reasons: a highly distributed network of advisors, stringent compliance and security requirements, and fragmented tech stacks can create more roadblocks than opportunities in the digital world. What is social selling? Social selling is both an art and a science.

Social Media 111

Social Media Education Sales Compliance 111

Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. That said, trust but always verify.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Intercom

OCTOBER 10, 2024

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce , about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.

AI 81

AI Innovation Customer Service Start-ups 81

CommBox

JANUARY 18, 2024

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started. The challenge in 2024?

AI 98

AI Unstructured Data Engineering Start-ups 98

CommBox

DECEMBER 14, 2023

One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. This bullet point will highlight the tangible impact that poor customer support can have on businesses and the urgency for innovative solutions to address these challenges.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Experience Investigators

MAY 11, 2021

Technology and Tools. Many leaders want to jump straight ahead to the technology and tools they’ll use to manage CX. CXM is often wrongly defined as a technology platform when instead it should be defined as a way of doing business. Now consider technology and tools. What Should CX Technology Do?

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

CommBox

NOVEMBER 19, 2024

This investment follows PSG Equity’s original 2021 investment and will be used to help expand CommBox’s global footprint and enhance its innovative AI-powered solution. CEO at CommBox Recent data reveals that 80% of consumers want to see AI in customer service, but only 15% of brands have fully deployed such technologies.

AI 52

AI Customer Experience Healthcare Compliance 52

DMG Consulting

DECEMBER 3, 2024

AI, particularly generative AI (GenAI), dominated business and IT discussions as excitement about these technologies’ potential contributions captured the attention of enterprises, employees, and consumers alike. We at DMG Consulting appreciate and thank you for being part of our community.

CX 59

CX Artificial Intelligence Outlook AI 59

Lightico

DECEMBER 26, 2021

What’s so debilitating about building technology and data around documents? Here are 4 ways documents holding the agility, efficiency, and productivity that’s so critical to insurers hostage: 1) Manual Data Management Risks Data Integrity & Compliance. Ensuring data integrity and accuracy For back office to IT operations.

Compliance 98

Compliance Sales Contact Center NPS 98

UJET

JUNE 9, 2020

The customer support industry has traditionally not been as quick to adopt modern technologies as other industries, thinking that the investment wasn’t immediately necessary. This wide spectrum enables continuous innovation and feature development that helps develop better tools and improved customer experiences.

Contact Center 96

Contact Center Omnichannel Compliance Innovation 96