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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Compliance missteps occur. He’s been a featured speaker at NAPTE, The Next Big Idea, and a news source in: The New York Times, The Washington Post, The Wall Street Journal, ABC, CBS, CNET, and Investor’s Business Daily. Lastly, make it fun! Kolin Porter.

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Auto Finance Conferences & Events 2021 – 2022 (Updated)

Lightico

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. The conference will focus on key industry trends, compliance and regulatory activities, as well as best practices. Used Car Week 2021.

Finance 52
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5 Reasons to Get CX Certified & University Recommendations

Doing CX Right

George Washington University – view course info > here. Fostering a Culture of Innovation. Risk Quantification, Vulnerability & Compliance. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. Going Virtual. Cybersecurity.

CX 52
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

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CS Considerations for SMB and Non-SaaS Organizations

The Success League

Implications for CS: CSMs must be well-versed in compliance boundariesknowing where product guidance ends and financial advising begins. As proof points, he won the Innovator of the Year award at CS-100 for his Customer Maturity Index and is the one who created the original entry for Customer Success on Wikipedia.