Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less. Loris analyzes and provides insights on every message.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Lightico

APRIL 20, 2022

By collecting these three I-9 verification documents, employers can ensure their new hire is eligible to work legally in the US. Under certain circumstances, the employer can even face a prison sentence for compliance lapses. Fortunately, companies needn’t be forced to choose between compliance and efficiency.

Compliance 52

Compliance Artificial Intelligence Machine Learning Legal 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

MARCH 9, 2023

Legal and compliance professionals are a much bigger piece of the puzzle. Create the most bespoke solution at scale At Cleverly, Fonseca was focused on how machine learning could improve inefficiencies in customer service. Fonseca says that selling something that can be life-changing is quite hard.

Machine Learning 52

Machine Learning Legal Compliance Start-ups 52

Lightico

JULY 26, 2023

By employing machine learning algorithms and natural language processing, AI can extract crucial information, identify patterns, and make accurate predictions from unstructured documents. Human intervention can provide an ethical framework and ensure that the outcomes of document AI align with legal and regulatory requirements.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. It also cleans and standardizes the data, making it ready for analysis – all while ensuring compliance with healthcare privacy regulations. Why is it Important?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

Zendesk

JANUARY 18, 2024

Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders. The legal Implications of AI involve ensuring that AI systems follow the rules and laws set by governments.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. Here are a few examples.

Start-ups 118

Start-ups Sales Innovation NPS 118

Intercom

DECEMBER 14, 2023

Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” On the machine learning team, there’s another way of thinking about this. It’s got to do X, Y, and Z.”

AI 98

AI Start-ups Legal Technology 98

Qualtrics

FEBRUARY 26, 2019

On encouraging a test-and-learn culture: First of all, test-and-learn is hard. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. How can we best leverage AI/machine learning to deliver real-time insights and triggers?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37