eglobalis

MARCH 18, 2025

AI, despite advancements in sentiment analysis, often falls short in delivering genuine empathy. Regulatory and Compliance Issues Certain industries, such as finance and healthcare, involve strict regulatory requirements. Human agents can provide reassurance and emotional support, fostering trust and loyalty.

AI 391

AI Artificial Intelligence CX Legal 391

PeopleMetrics

FEBRUARY 13, 2025

AI Can Help with Analysis, But Business Intelligence Still Matters AI has transformed the analysis of customer feedback, with text analytics, sentiment analysis, and predictive modeling surfacing insights faster than ever. Have you faced challenges working with IT, legal, or procurement to get VoC off the ground?

VOC 109

VOC Legal AI Sentiment Analysis 109

SurveySensum

MARCH 10, 2025

Sentiment Analysis and Emotion Detection Words carry emotions. Thats why Sentiment Analysis and Emotion Detection are critical in Conversational Analytics. How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. From the GDPR website : “If you record phone calls you must fulfil any of the following conditions to ensure you are doing so legally: Receive consent from the individual(s) in the phone call to record. Justify the necessity of the recording, i.e. to fulfil a contract, or for legal requirements.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. The tool ensures a secure handling of patient’s health-related information.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90