Sprinklr

OCTOBER 5, 2021

Wasted time by highly skilled resources : by not applying machine learning and automation to mundane human tasks like complaint pre-processing, you are relying on highly skilled humans to work on repetitive tasks — increasing your overall cost of handling complaints. The good news is there’s technology that can help.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Thursday, July 25th Customer Experience.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Uniphore

SEPTEMBER 22, 2021

AI-powered interaction analytics gives you real-time insights to guide your agents and optimize the conversation as well as post-interaction analytics to inform customer experience decisions and strategies, automate and improve compliance and quality control, and improve agent performance. Intent recognition and analysis.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. The Power of NLP.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

DMG Consulting

AUGUST 10, 2018

DMG defines IVAs as: specialized technology that utilizes artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text or digital interactions via a digital persona. In essence, IVAs use science to elevate the art of self-service.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

ECXO

DECEMBER 20, 2023

Real-time lead scoring Using AI and machine learning, a CDP can identify leads are most likely to convert, those who need more nurturing and those who are likely to churn. Look for a solution that provides B2B lead prediction and account scoring, and surfaces customer churn and conversion predictions. The possibilities are vast.

Customer Experience 156

Customer Experience B2B Machine Learning AI 156

Ameyo Callversations

APRIL 6, 2022

Companies leverage natural language processing and machine learning to drive highly personalized interactions with every customer. Users can share photos, documents, and files to support queries, optimize onboarding, and ensure compliance through chatbots. Strengthening Security and Data Compliance. Final Words.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

Companies leverage natural language processing and machine learning to drive highly personalized interactions with every customer. Users can share photos, documents, and files to support queries, optimize onboarding, and ensure compliance through chatbots. Strengthening Security and Data Compliance. Final Words.

AI 98

AI Customer Service Compliance Contact Center 98

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Sprinklr

SEPTEMBER 20, 2021

Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise. Does it provide auditability for regulatory compliance? Can it integrate with your established IDR system and processes to augment the escalation management processes?

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. A critical stepping stone to fully agentic workflows is Intelligent Document Processing (IDP).

Finance 52

Finance AI Compliance Machine Learning 52

Helpt

MAY 31, 2024

This can be achieved by automating advanced machine learning algorithms to personalize interactions, providing recommendations based on user behavior, and seamlessly integrating AI with human support for complex queries. Additionally, data privacy concerns and regulations limit the extent to which customer data can be used.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

Zendesk

OCTOBER 17, 2022

More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Security and compliance. While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Lightico

APRIL 4, 2024

Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB. IDP ensures seamless compliance by guaranteeing the collection of all mandatory borrower information, and that dealerships and lenders have satisfied any regulations.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Zendesk

SEPTEMBER 15, 2021

You can either go in manually to inspect each ticket or use a data classification and protection solution like Nightfall’s Developer Platform to scan your tickets in bulk with machine learning to detect over 150+ types of sensitive information. Learn more about Nightfall on the Zendesk Marketplace.

CX 97

CX E-commerce Machine Learning Social Media 97

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending. ML helps in analyzing past customer behavior and predicting future actions or needs.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Lightico

APRIL 18, 2024

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. IDP uses AI and machine learning to automate capturing, classifying, extracting, and interpreting data from various documents. This minimizes the risk of non-compliance fines and penalties.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Neosperience

MARCH 18, 2020

Artificial Intelligence and Machine Learning can offer real help against Covid-19. Artificial Intelligence and Machine Learning can provide a contribution in early diagnosis to health systems around the world : to organize operations, plan therapies, and improve efficiency in such a critical moment. “.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

DMG Consulting

JANUARY 17, 2019

IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Retently

AUGUST 5, 2024

Plus, they need to be able to deploy NPS tools in various environments (cloud, on-premise, hybrid) based on the enterprise’s IT strategy and compliance requirements. The ability to generate compliance reports and ensure that data handling practices meet regulatory standards is essential for enterprises.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Lightico

JUNE 6, 2024

Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP).

AI 52

AI Unstructured Data Machine Learning Compliance 52

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also essential for the vendor to be transparent and proactive in sharing any compliance changes.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

PeopleMetrics

JULY 23, 2018

These inspectors travel from company headquarters to each location to check on compliance with safety and brand standards. RizePoint is a PeopleMetrics partner and provides the best software in the quality assurance and brand compliance space. Specific standards might include anything from signage to uniforms to freezer temperatures.

VOC 72

VOC Customer Feedback Mystery Shopper CEM 72

Intercom, Inc.

AUGUST 9, 2018

Designing for business scenarios first is great, because I think it will help all the consumer scenarios, as well, with the privacy and data compliance and issues that people are so concerned with today. But if you do want to leverage some pieces that are shared, you can leverage data and services. How does it impact what you can do?

AI 145

AI Machine Learning Start-ups Technology 145

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Zendesk

MARCH 31, 2023

Test and train Virtual Assistants to interpret diverse human expressions, including a deterministic (Fundamental Meaning) model and a probabilistic (Machine Learning) model that you can use either separately or together. A low code/no code platform allows for visual bot design flow and testing without developer training.

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

Sprinklr

OCTOBER 20, 2021

Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Incorporate machine learning and AI to orchestrate customer interactions and provide superior customer experience. Learn more about Sprinklr Social Suites. Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Win the Customer

DECEMBER 23, 2024

The Rise of Conversational AI: Trend: Conversational AI, powered by natural language processing (NLP) and machine learning, is transforming customer interactions. GDPR, CCPA). Bias and Fairness: Continuously monitor AI models for bias and ensure they are fair and equitable in their treatment of all customers.

AI 59

AI Customer Service E-commerce Social Media 59

CommBox

JANUARY 19, 2022

Additionally, Commbox allows you to create smart conversational chatbots powered by AI and machine-learning capabilities. GDPR security compliance. Commbox is a leading AI-powered omnichannel customer communication platform that allows you to manage all your communication from one smart interface. Sell and serve 24/7!

B2B 98

B2B Omnichannel Retail Machine Learning 98

DMG Consulting

AUGUST 3, 2020

Artificial intelligence, specifically machine learning (ML), is starting to change this and be accepted by users. . Using IA to enhance QM and compliance programs is a very opportunistic application, and businesses are showing growing interest in AQM.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

CommBox

FEBRUARY 2, 2022

Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person. That’s why you need to equip your chatbots with artificial intelligence and machine learning capabilities. GDPR security compliance.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Lumoa

APRIL 28, 2024

Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

MARCH 5, 2025

Supports Compliance and Risk Management : Ensures adherence to regulations by monitoring interactions for compliance violations. It goes beyond just converting speech to text – it adds context, detects sentiment, and derives meaning using AI and machine learning.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Deep Learning: A type of machine learning that involves learning from data using artificial neural networks.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52