Win the Customer

DECEMBER 23, 2024

The Rise of Conversational AI: Trend: Conversational AI, powered by natural language processing (NLP) and machine learning, is transforming customer interactions. GDPR, CCPA). Bias and Fairness: Continuously monitor AI models for bias and ensure they are fair and equitable in their treatment of all customers.

AI 59

AI Customer Service E-commerce Social Media 59

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals. It’ll be worth it.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

DECEMBER 27, 2024

By leveraging intelligent workflows and automation , Vertice also enhances customer experience by improving visibility, ensuring compliance, and making the entire purchasing journey smoother and more transparent. A technology thats used by Vertice, its intake management solutions enable businesses to improve customer satisfaction.

Technology 52

Technology Technology Artificial Intelligence CX 52

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Sprinklr

OCTOBER 5, 2021

Wasted time by highly skilled resources : by not applying machine learning and automation to mundane human tasks like complaint pre-processing, you are relying on highly skilled humans to work on repetitive tasks — increasing your overall cost of handling complaints. The good news is there’s technology that can help.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Thursday, July 25th Customer Experience.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Uniphore

SEPTEMBER 22, 2021

AI-powered interaction analytics gives you real-time insights to guide your agents and optimize the conversation as well as post-interaction analytics to inform customer experience decisions and strategies, automate and improve compliance and quality control, and improve agent performance. Intent recognition and analysis.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

SurveySensum

MARCH 5, 2025

Supports Compliance and Risk Management : Ensures adherence to regulations by monitoring interactions for compliance violations. It goes beyond just converting speech to text – it adds context, detects sentiment, and derives meaning using AI and machine learning.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. The Power of NLP.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

DMG Consulting

AUGUST 10, 2018

DMG defines IVAs as: specialized technology that utilizes artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text or digital interactions via a digital persona. In essence, IVAs use science to elevate the art of self-service.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

ECXO

DECEMBER 20, 2023

Real-time lead scoring Using AI and machine learning, a CDP can identify leads are most likely to convert, those who need more nurturing and those who are likely to churn. Look for a solution that provides B2B lead prediction and account scoring, and surfaces customer churn and conversion predictions. The possibilities are vast.

Customer Experience 156

Customer Experience B2B Machine Learning AI 156

Ameyo Callversations

APRIL 6, 2022

Companies leverage natural language processing and machine learning to drive highly personalized interactions with every customer. Users can share photos, documents, and files to support queries, optimize onboarding, and ensure compliance through chatbots. Strengthening Security and Data Compliance. Final Words.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

Companies leverage natural language processing and machine learning to drive highly personalized interactions with every customer. Users can share photos, documents, and files to support queries, optimize onboarding, and ensure compliance through chatbots. Strengthening Security and Data Compliance. Final Words.

AI 98

AI Customer Service Compliance Contact Center 98

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Sprinklr

SEPTEMBER 20, 2021

Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise. Does it provide auditability for regulatory compliance? Can it integrate with your established IDR system and processes to augment the escalation management processes?

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Helpt

MAY 31, 2024

This can be achieved by automating advanced machine learning algorithms to personalize interactions, providing recommendations based on user behavior, and seamlessly integrating AI with human support for complex queries. Additionally, data privacy concerns and regulations limit the extent to which customer data can be used.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

Zendesk

OCTOBER 17, 2022

More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Security and compliance. While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Zendesk

SEPTEMBER 15, 2021

You can either go in manually to inspect each ticket or use a data classification and protection solution like Nightfall’s Developer Platform to scan your tickets in bulk with machine learning to detect over 150+ types of sensitive information. Learn more about Nightfall on the Zendesk Marketplace.

CX 97

CX E-commerce Machine Learning Social Media 97

Lightico

APRIL 4, 2024

Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB. IDP ensures seamless compliance by guaranteeing the collection of all mandatory borrower information, and that dealerships and lenders have satisfied any regulations.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Retently

AUGUST 5, 2024

Plus, they need to be able to deploy NPS tools in various environments (cloud, on-premise, hybrid) based on the enterprise’s IT strategy and compliance requirements. The ability to generate compliance reports and ensure that data handling practices meet regulatory standards is essential for enterprises.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Customer Experience Matrix

MARCH 3, 2019

AllSight is an exceptionally powerful CDP, with features including machine learning-based identity matching, natural language-based information extraction from unstructured data, a graph data store for complex relationships among objects, ability to create derived variables, and high scalability.

Unstructured Data 82

Unstructured Data Machine Learning Artificial Intelligence Government 82

Neosperience

MARCH 18, 2020

Artificial Intelligence and Machine Learning can offer real help against Covid-19. Artificial Intelligence and Machine Learning can provide a contribution in early diagnosis to health systems around the world : to organize operations, plan therapies, and improve efficiency in such a critical moment. “.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. It requires additional training and comes with a steep learning curve as it is advanced and complex. The platform can seamlessly integrate with other platforms like CRM systems, etc.

CX 52

CX Sentiment Analysis Text Analytics AI 52

DMG Consulting

JANUARY 17, 2019

IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Lightico

JUNE 6, 2024

Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP).

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lightico

APRIL 18, 2024

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. IDP uses AI and machine learning to automate capturing, classifying, extracting, and interpreting data from various documents. This minimizes the risk of non-compliance fines and penalties.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also essential for the vendor to be transparent and proactive in sharing any compliance changes.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Zendesk

MARCH 31, 2023

Test and train Virtual Assistants to interpret diverse human expressions, including a deterministic (Fundamental Meaning) model and a probabilistic (Machine Learning) model that you can use either separately or together. A low code/no code platform allows for visual bot design flow and testing without developer training.

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

Neosperience

SEPTEMBER 25, 2020

First of all, it should be noted that the technological field that seems to have the greatest application opportunities within Smart Agriculture is IoT ( Internet of Things ), obviously assisted by other technologies such as Drones , Blockchain , Machine Learning , etc. Precision Farming. Other Smart Agriculture Applications.

Agriculture 52

Agriculture Machine Learning Technology Technology 52

CommBox

JANUARY 19, 2022

Additionally, Commbox allows you to create smart conversational chatbots powered by AI and machine-learning capabilities. GDPR security compliance. Commbox is a leading AI-powered omnichannel customer communication platform that allows you to manage all your communication from one smart interface. Sell and serve 24/7!

B2B 98

B2B Omnichannel Retail Machine Learning 98

Experience Investigators

FEBRUARY 20, 2024

Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low. Smarter platforms learn not just about topics but also about better routing to high-quality customer service agents.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98