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Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies

ECXO

Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies Customer success has become a cornerstone for businesses aiming to foster long-term customer satisfaction, boost retention rates, and drive sustainable growth. In contrast, manufacturing companies are more transactional, focusing on individual sales.

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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

Siemens (Germany) Siemens, a leader in industrial automation, received several requests from its manufacturing clients for improved real-time data analytics tools. Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data.

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The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

Experts are needed to validate and refine AI-generated concepts, ensuring they are manufacturable and align with user expectations. For example, industrial designers often need to refine AI outputs using image-editing software to address practical considerations like manufacturability and usability.

AI 386
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Digital Twins: A Marketer’s Guide

ECXO

The concept of digital twins first came about in manufacturing in the early 2000s, where simulations of manufacturing systems, machines, and processes are created for the purposes of predictive maintenance or quality control. Getting the privacy, security, and compliance aspects right.

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The Fourth Industrial Revolution: How automation and AI will impact manufacturing

Zendesk

Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. For manufacturers that embrace these new technologies, the opportunities are vast. Zendesk provides flexible, easy-to-use tools for manufacturers. Manufacture better CX.

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How to Define and Execute a B2B Customer Experience Strategy

eglobalis

Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets. Mini Business Cases Elevator Manufacturer: Schindler Group Case Schindler, a European elevator manufacturer, identified a gap in their customer journey.

B2B 297
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10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4