eglobalis

MARCH 30, 2025

This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. Instead of explicitly asking How do you feel?, AI can infer customer sentiment from what theyre already saying or writing.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

Lightico

SEPTEMBER 11, 2023

This divide, characterized by hundreds of non-digitized and non-user-friendly complex digital processes, poses various challenges for captive auto lenders, including friction in customer interactions, compliance risks, and delays in servicing customers and funding loads. These risks can result in costly fines and reputational damage.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Best For SMBs that need flexible, compliant survey tools (HIPAA, GDPR, ISO 27001), especially in industries where usability and data integrity are priorities.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40