Execs In The Know

FEBRUARY 21, 2025

Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, Mystery Shopping allows you to measure their real-world impact on the customer experience.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, Mystery Shopping allows you to measure their real-world impact on the customer experience.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Callminer

SEPTEMBER 5, 2017

Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. As the “Jane Bond” of the mystery shopping world, Angela helps clients ‘see their business through their customers’ eyes.’. These can run the business easily upwards of $30 an hour. Angela Megasko.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

JANUARY 18, 2021

“Effective real-time management is based on having the right reports that measure compliance and clear process for acting as you see variations. One very easy but critical way of looking at the customer journey is to mystery shop the centre and to see what it really feels like to be the customer.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

InteractionMetrics

JANUARY 31, 2025

Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. A full-service survey company is ideal if you need an end-to-end solution that includes online survey design, telephone interviewing, and data privacy compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

InteractionMetrics

APRIL 16, 2024

Brand Compliance Score gauges the extent to which your interactions support the pillars of your brand. For example: Competitive Edge Score shows where you stand in relation to other companies.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132