InteractionMetrics

JANUARY 31, 2025

Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. Emma Donnelly – Head Of Customer Service at Redrow Homes.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

InteractionMetrics

APRIL 16, 2024

An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. For example: Competitive Edge Score shows where you stand in relation to other companies. Instead, examine your customer experience from multiple angles.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52