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Operational measures of brand promise execution, like mysteryshopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, MysteryShopping allows you to measure their real-world impact on the customer experience.
Operational measures of brand promise execution, like mysteryshopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, MysteryShopping allows you to measure their real-world impact on the customer experience.
A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Nick Lygo-Baker – CCXP, CMRS, CX Strategy & VoC Expert, Owner & Founding Director at Paradigm CX. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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