Remove Compliance Remove Mystery Shopping Remove Voice of the Customer
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From Promise to Reality: Turning Your Brand Vision into a Customer-Centric Experience

Execs In The Know

So, how do you make sure that every single customer is experiencing the brand the way you intended? Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality.

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From Promise to Reality: Turning Your Brand Vision into a Customer-Centric Experience

Execs In The Know

So, how do you make sure that every single customer is experiencing the brand the way you intended? Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. He is a thought leader, speaker, and has been the UK Customer Experience Awards Judge. . LinkedIn : [link] /.