Uniphore

NOVEMBER 11, 2021

Capturing and Fulfilling Promises Made During the Conversation Poor promise management directly impacts your call handling times, wait times, customer satisfaction and loyalty as measured by your Net Promoter Score (NPS). After the call, the system sends the customer a summary of the promises made to align expectations.

Net Promoter Score 130

Net Promoter Score Contact Center Finance NPS 130

Uniphore

DECEMBER 17, 2021

And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satisfaction (CSAT), net promoter score (NPS) and other key metrics. Strengthen compliance and security protocols. Want to learn more? Download the Article.

Net Promoter Score 100

Net Promoter Score Compliance Contact Center NPS 100

Uniphore

NOVEMBER 16, 2021

Poor promises management directly affects your call handling times, wait times, customer satisfaction, and loyalty as measured by your Net Promoter Score (NPS). A conversational automation platform with promises management can automatically recognize, log, and enrich commitments/promises.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Retently

AUGUST 5, 2024

Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. This middle ground presents distinct challenges and opportunities, especially when it comes to monitoring and improving the Net Promoter Score. Top Pick for B2B SMBs 1.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Fonolo

FEBRUARY 9, 2023

Traditional metrics are ‘lagging indicators’ Harvard Business Review   put it succinctly: “Instead of worrying about typical customer satisfaction measures, such as share of wallet and net promoter scores, organizations should look at the number of new value-adding service ideas put into practice. More math ahead.

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. And generally, a negative score indicates poor performance because of more detractors. Security & Compliance: Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

MARCH 10, 2025

Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations. How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Retently

AUGUST 22, 2018

From ensuring flight safety and regulators’ compliance to providing scrumptious meals, from battling global uncertainties to keeping airfares competitive, every system has to work like a Swiss watch to ensure on-time performance. Measure Your Net Promoter Score. Maintaining an airline is a mess.

NPS 75

NPS Customer Satisfaction Net Promoter Score Entertainment 75

Fonolo

OCTOBER 18, 2018

More and more, companies are measuring productivity via customer satisfaction levels, Net Promoter Scores (the percent of loyal customers minus the percent of detractors), and lifetime values of customers. (The global metric for occupancy rates in call centers is between 60% and 80%.). Revisit Key Performance Indicators.

Net Promoter Score 91

Net Promoter Score Compliance Start-ups Customer Satisfaction 91

Beyond Philosophy

NOVEMBER 30, 2023

For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months. 1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc.,

Legal 78

Legal Finance Net Promoter Score NPS 78

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.”

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Fonolo

JULY 5, 2022

You should also establish clear standards for quality, process, and compliance. Fonolo’s Voice Call-Backs are proven to improve key metrics like CSat, AHT, net promoter score, and more! Look back at your customer feedback. Ask questions like: Did the agent provide a resolution and add value? DID YOU KNOW?

Net Promoter Score 81

Net Promoter Score Customer Satisfaction Contact Center Compliance 81

Totango

OCTOBER 15, 2020

Improve Data Protection & Privacy Compliance. Improve Data Protection & Privacy Compliance. This is critical, as you must know the origins of your data in order to remain in compliance. Using a CDP assures you stay in compliance by ensuring the information on where your data is coming from is retained.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Lightico

JANUARY 17, 2022

When systems don’t communicate automatically with each other, when agents are forced to rely on manual data entry and decision-making, when digital tools are tacked onto otherwise non-digital processes, a number of KPIs are negatively impacted including: Poor compliance: Paper forms, Terms and Conditions, and signatures can be tampered with or lost.

Net Promoter Score 52

Net Promoter Score Data Entry NPS Compliance 52

InteractionMetrics

JANUARY 31, 2025

Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials. One unique feature that we love is how each client is assigned a Ph.D.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Lightico

DECEMBER 7, 2022

NPS : Net Promoter Score, a measurement of customer satisfaction, suffers due to the stressful and choppy servicing process. eNPS : Employee Net Promoter Score matters, too. Compliance : Poorly documented modifications can be uncovered during the audit process, leading to penalties.

Net Promoter Score 52

Net Promoter Score Compliance NPS Touchpoint 52

Lightico

APRIL 17, 2023

A broken loan application process can result in several negative impacts, including: High rates of incompleted applications Prolonged turnaround time Decreased Net Promoter Score (NPS) Decreased Employee Net Promoter Score (eNPS) Compliance issues Accelerating Loan Extension Procedures with Automated Digital Workflows One of the key ways to overcome (..)

Finance 52

Finance Net Promoter Score Legal Compliance 52

Fonolo

OCTOBER 18, 2018

More and more, companies are measuring productivity via customer satisfaction levels, Net Promoter Scores (the percent of loyal customers minus the percent of detractors), and lifetime values of customers. (The global metric for occupancy rates in call centers is between 60% and 80%.). Revisit Key Performance Indicators.

Net Promoter Score 57

Net Promoter Score Compliance Start-ups Customer Satisfaction 57

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Zendesk

MAY 2, 2022

And increased efficiency didn’t disrupt patient results–the Net Promoter Score® (NPS) for their 24/7 medical service increased from 5 to 8.5 As the company expanded to larger customers with more complex needs, Zendesk helped Luma Health drop their wait times by 30 percent, raise CSAT by 5 points, and maintain compliance.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Callminer

AUGUST 6, 2019

Ensure security and compliance. Being able to demonstrate that a contact centre has driven better Net Promoter Scores (NPS) is great – but really only where that contact centre manager is actually being judged on NPS. You can’t be too careful in this day and age of security leaks and identity theft.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Execs In The Know

FEBRUARY 28, 2025

Key Success Metrics to Track Successful process-first implementations focus on clear, measurable outcomes: Process Compliance Rate : Are enhanced processes being followed consistently? The Risk-Based Implementation Framework Not all processes are created equal when it comes to GenAI implementation.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

Key Success Metrics to Track Successful process-first implementations focus on clear, measurable outcomes: Process Compliance Rate : Are enhanced processes being followed consistently? The Risk-Based Implementation Framework Not all processes are created equal when it comes to GenAI implementation.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Cons: The tool is very expensive with additional hidden fees.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Hodusoft

DECEMBER 28, 2022

Although CSAT scores depend on various factors, there are ways to improve them. Net Promoter Score Net Promoter Score(NPS) is a metric that precisely tells about a customer’s interest in a brand. Working on customer feedback Implementing multi-channel support Improving products and services 4.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Taylor Reach Group

AUGUST 23, 2017

From the above, we can deduce that high-level (50,000-foot view) reporting is best suited for high-level, big-picture performance metrics such as what is the Service Level, Customer Satisfaction Score (CSAT), Net Promoter Score (NPS) , First Contact Resolution (FCR) or Average Speed of Answer (ASA)across the organization.

Contact Center 66

Contact Center NPS Net Promoter Score Compliance 66

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: More affordable, strong compliance, easy to use, rich features. Retently Retently focuses on core CX metrics like Net Promoter Score (NPS) , Customer Satisfaction (CSAT) , and Customer Effort Score (CES).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

DECEMBER 10, 2024

While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). Best Fit For: SurveyMonkey is best suited for businesses and teams that value simplicity and ease of use.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

MattsenKumar

FEBRUARY 3, 2023

QualityNEXT’s experienced QA experts can also play an important role in improving your CSAT scores by providing guidance, helping you stay up to date on customer service trends and best practices, ensuring compliance, and providing feedback.

Customer Experience 52

Customer Experience Net Promoter Score NPS Customer Satisfaction 52

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. The tool ensures a secure handling of patient’s health-related information.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Hodusoft

JUNE 7, 2024

Although CSAT scores depend on various factors, there are ways to improve them. Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand. Working on customer feedback Implementing multi-channel support Improving products and services 4.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

MattsenKumar

JUNE 9, 2021

Remote Compliance Management: With an unprecedented rise in remote work, government and industry bodies have come together to revisit the existing regulations. Compliance with remote regulations will enable e-commerce platforms to: Improve overall customer support by hiring exceptional talent. Improves Net Promoter Score.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

SurveySensum

JULY 14, 2020

Striving to build amazing experiences resulting in worldwide leading CX scoring, Net Promoter Scores, Customer Satisfaction, and company profitability, Michael Pace is a Customer Service Executive with a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132