DMG Consulting

APRIL 14, 2023

Companies should use interaction analytics to identify and fix avoidable mistakes, improve operations, increase revenue, measure and assess the effectiveness of marketing programs, identify new product ideas, and evaluate the performance of the back office, just for starters.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Hodusoft

JUNE 7, 2024

Although CSAT scores depend on various factors, there are ways to improve them. Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand. Working on customer feedback Implementing multi-channel support Improving products and services 4.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37