Totango

OCTOBER 15, 2020

A customer data platform (CDP) is software that collects and synthesizes data from various touchpoints into a holistic view of each customer. Improve Data Protection & Privacy Compliance. Improve Data Protection & Privacy Compliance. Here are 3 key areas where a CDP can benefit your organization: .

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Lightico

DECEMBER 7, 2022

NPS : Net Promoter Score, a measurement of customer satisfaction, suffers due to the stressful and choppy servicing process. eNPS : Employee Net Promoter Score matters, too. Compliance : Poorly documented modifications can be uncovered during the audit process, leading to penalties.

Net Promoter Score 52

Net Promoter Score Compliance NPS Touchpoint 52

Execs In The Know

FEBRUARY 28, 2025

Key Success Metrics to Track Successful process-first implementations focus on clear, measurable outcomes: Process Compliance Rate : Are enhanced processes being followed consistently? Your technology choices should be driven by process needs, not the other way around. Mean Time to Value Realization : How quickly are benefits being realized?

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

Key Success Metrics to Track Successful process-first implementations focus on clear, measurable outcomes: Process Compliance Rate : Are enhanced processes being followed consistently? Your technology choices should be driven by process needs, not the other way around. Mean Time to Value Realization : How quickly are benefits being realized?

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Retently

DECEMBER 10, 2024

While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). Best Fit For: SurveyMonkey is best suited for businesses and teams that value simplicity and ease of use.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

MattsenKumar

JUNE 11, 2021

The road to customer service quality improvement must start from touchpoints where customers have had bad experiences. Organizations can also leverage Net Promoter Score , Customer Satisfaction Score & Customer Effort Score as key metrics to identify the current state of customer service.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

Zendesk

AUGUST 22, 2023

High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service. Identify customer touchpoints causing issues and areas where they are satisfied. The financial industry is complicated, and there’s a lot at stake.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. So people may don’t think about my team working with legal, but we do partner with them on how to improve the contracting experience, which is an important touchpoint to customers.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

InteractionMetrics

APRIL 16, 2024

They send surveys, analyze touchpoints, and build out customer personas. define customer experience as the sum of customers’ interactions with a company’s touchpoints. An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Lightico

JULY 5, 2021

Improved Net Promoter Score (NPS) / Customer Satisfaction Score (CSAT). A Digital Completion platform also comes with a full audit trail/documentation trail and a more secure “proof” of receipt than legacy channels such as mail and fax — where additional touchpoints can result in lost or misrouted communications.

NPS 52

NPS Net Promoter Score Legal Compliance 52

InteractionMetrics

OCTOBER 16, 2023

Note that often CX is defined ONLY as the touchpoints a customer has with a company. For example, Satisfaction Metrics were replaced in the early aughts by the Net Promoter Score, which has, to some extent, been eclipsed by the Customer Effort Score.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

Confirmit

MAY 29, 2018

Reduce costs: By improving processes, ensuring compliance and creating greater process consistency. Promote culture change: By driving customer-centricity and cross-functional change. Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40

Comm100

MAY 22, 2025

With customer support buzzing, compliance always lurking, and growth targets getting higher, it can feel like youre juggling fire. From game performance to player support to staying on top of compliance, youll get a clear picture of the KPIs every iGaming business should be watching. Running an iGaming business is a wild ride.

Gambling 52

Gambling Compliance Net Promoter Score Gaming 52