SurveySensum

DECEMBER 24, 2024

UserReport Integration with GA Easier survey creation Feedback widget Contact to know the pricing details Not available QuestionPro NPS survey-focused tool Provide multilingual surveys Provide multi-device compatible surveys Advanced $1188 per year 4.5 Identify user feedback, NPS score , demographics, and much more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

InteractionMetrics

JANUARY 31, 2025

Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials. Theyre the ones who birthed the idea of NPS, and their work has shaped the CX industry into what it is today.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

DECEMBER 10, 2024

But lets get into more details to highlight Retentlys unique features : Key Features: Comprehensive CX Metrics : Supports NPS, CSAT, and CES surveys, providing a well-rounded view of customer satisfaction, effort, and loyalty across different touchpoints. Notifications are available via email, Slack, and Teams.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Gainsight

JULY 12, 2022

In the following interview, DeLaRosa shares some of the results of their strategy, including: +50% percent open rate and +40% click-through-rate on humanized digital touchpoints. Beyond adding breadth and depth of touchpoints based on identified risk factors, we continue to focus on what our customers are interested in.

Touchpoint 59

Touchpoint Compliance Start-ups NPS 59

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Boost collaboration by involving your partners in the process. user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Lightico

JUNE 28, 2021

Here, we’ll discuss more of what digital completion refers to, and how digital completion can help improve credit unions’ NPS and loyalty. The goal is to deliver step-changed business efficiency, error-free compliance, and member delight. These choppy digital journeys have too many touchpoints and lack a sense of continuity.

CX 52

CX Touchpoint Compliance NPS 52

Lightico

AUGUST 11, 2021

Too many digital touchpoints complicate and slow banking workflows enough, but that’s just one-half of the problem. It’s also the types of touchpoints that frustrate banking customers. Damaged NPS: Customer satisfaction suffers due to lengthy, unclear, and often painstaking manual processes. Ensure consistent compliance.

Compliance 52

Compliance Touchpoint NPS Start-ups 52

Lightico

JUNE 17, 2021

Here, we’ll discuss more of what digital completion refers to, and how digital completion can help improve banks’ NPS and loyalty. The goal is to deliver step-changed business efficiency, error-free compliance, and customer delight. These choppy digital journeys have too many touchpoints and lack a sense of continuity.

Customer Experience 52

Customer Experience Compliance Touchpoint NPS 52

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Execs In The Know

FEBRUARY 28, 2025

Key Success Metrics to Track Successful process-first implementations focus on clear, measurable outcomes: Process Compliance Rate : Are enhanced processes being followed consistently? Customer Satisfaction Impact : How has CSAT/NPS changed post-implementation? Mean Time to Value Realization : How quickly are benefits being realized?

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

Key Success Metrics to Track Successful process-first implementations focus on clear, measurable outcomes: Process Compliance Rate : Are enhanced processes being followed consistently? Customer Satisfaction Impact : How has CSAT/NPS changed post-implementation? Mean Time to Value Realization : How quickly are benefits being realized?

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Lightico

DECEMBER 7, 2022

NPS : Net Promoter Score, a measurement of customer satisfaction, suffers due to the stressful and choppy servicing process. Compliance : Poorly documented modifications can be uncovered during the audit process, leading to penalties. Optimized : Each customer interaction can be optimized across touchpoints and existing systems.

Net Promoter Score 52

Net Promoter Score Compliance Touchpoint NPS 52

Lightico

AUGUST 1, 2021

The agent first needs to verify the customer’s ID to ensure privacy and compliance. It’s this pain that damages customer relationships for banks, risks churn, and hurts key business KPIs such as NPS and CSAT. Reduce customer journey touchpoints by 60%. Behind this pain are digital silos and legacy processes.

E-commerce 52

E-commerce Contact Center Compliance Omnichannel 52

MattsenKumar

JUNE 11, 2021

The road to customer service quality improvement must start from touchpoints where customers have had bad experiences. An NPS study will highlight the number of customers who are likely to shoo away potential customers, whereas a poor CSAT score will coax current customers to look for alternatives. Final Thoughts.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

Lightico

JULY 5, 2021

Improved Net Promoter Score (NPS) / Customer Satisfaction Score (CSAT). A Digital Completion platform also comes with a full audit trail/documentation trail and a more secure “proof” of receipt than legacy channels such as mail and fax — where additional touchpoints can result in lost or misrouted communications. Improved NPS/CSAT.

NPS 52

NPS Net Promoter Score Legal Compliance 52

Lightico

JANUARY 19, 2022

This saves the agent from having to read these scripts out loud, which is both inefficient and a compliance risk since there’s no written record. Optimized: Each customer interaction can be optimized across touchpoints and existing systems. Changing Address.

Legal 52

Legal Compliance Touchpoint NPS 52

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. In addition, its dashboard is easy to navigate and visualizes all your CSAT, CES, and NPS data. Key Features You can map the entire customer journey , making understanding how users interact at each touchpoint easier.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lightico

NOVEMBER 29, 2023

Evolving Customer Expectations Despite your efforts to embrace digital solutions, your customers still encounter fragmented experiences; navigating between multiple touchpoints, channels, and agents, especially during loan originations and servicing.

Customer Expectations 52

Customer Expectations Customer Satisfaction Technology Technology 52

InteractionMetrics

APRIL 16, 2024

They send surveys, analyze touchpoints, and build out customer personas. define customer experience as the sum of customers’ interactions with a company’s touchpoints. Brand Compliance Score gauges the extent to which your interactions support the pillars of your brand. brands declined.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

SurveySensum

JUNE 29, 2023

Create a Seamless Customer Journey: Ensure a smooth and positive experience at every touchpoint. By defining measurable goals, such as CSAT or NPS, you can continuously improve and measure customer satisfaction levels. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Gainsight

OCTOBER 3, 2023

Benefits of Customer Training Increase product adoption and boost customer engagement Lower time to value (TTV) Fewer support tickets Support organic growth Greater customer lifetime value (CLTV) Higher NPS Employee Training You can also use a learning management system to deliver training to your employees. Customizable.

Education 40

Education Compliance Touchpoint NPS 40

MattsenKumar

JUNE 18, 2021

Improves Reporting & Analytics: One centralized system showcasing all challenges faced by customers makes it easier to identify channels or touchpoints leading to maximum issues. Offering Support at Every Touchpoint. Trending Omnichannel Customer Service Strategies. Why having an Omnichannel Ambassador Makes Sense?

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Zendesk

AUGUST 22, 2023

Identify customer touchpoints causing issues and areas where they are satisfied. Plus, the company regularly improves its tools so customers are always on the cutting edge while also ensuring compliance with industry regulations. If you do both well, you’ll see positive changes in metrics like retention, churn, and NPS.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Intercom, Inc.

MARCH 29, 2022

And based on this criteria, these customers will receive more in-product education along with extra email touchpoints to help get them started. I could use a survey to understand what our customers think of our brand with an NPS-style question, and then use the responses to segment them into advocacy and detractor campaigns.

Start-ups 118

Start-ups Innovation Sales Legal 118

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. So people may don’t think about my team working with legal, but we do partner with them on how to improve the contracting experience, which is an important touchpoint to customers.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

NOVEMBER 25, 2024

HelloCustomer Business looking for real-time feedback management Gather feedback from all touchpoints across the customer journey and manage it in one single place. Jotform Small to medium-sized companies Seamless website integrations Top-notch security compliance Easy-to-use and navigate user interface Starts at $34 per month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

5) Retently Businesses of all sizes looking for a flexible and scalable survey tool No-code survey creation Automated follow-ups Precise NPS measurement $25/month 4.7 (5) Businesses of all sizes aiming to optimize their NPS program Automated NPS surveys Deep segmentation and analysis Customizable surveys Contact their team for details 4.6 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Its AI-powered predictive behavior analytics are designed to identify themes and patterns that drive action across touchpoints. NPS : Medallia scores 9.7, Qualtrics scores 9.3,

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Confirmit

MAY 29, 2018

Reduce costs: By improving processes, ensuring compliance and creating greater process consistency. Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Promote culture change: By driving customer-centricity and cross-functional change.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40